MONEY TRANSFERS PRIVATMONEY

MONEY TRANSFERS PRIVATMONEY

A simple and reliable way to send money to one of the near abroad countries.

It is possible to send both international and intra-Ukrainian transfers.

Tariffs for Ukraine
Rates to other countries
Fees from other countries

Rates

In self-service areas (Privat24, TSO, hot line) In the department
0,5 % min. 2799 UAH. 1 min. 1 560 UAH
* If a fractional number occurs, the commission amount is rounded up to a bigger side

You can send PrivatMoney transfers to the following countries:

Правила системы

The Czech Republic, Latvia, Israel, Azerbaijan, Moldova, Cyprus.


You can receive PrivatMoney transfers from the following countries:

The Czech Republic, Latvia, Israel, Azerbaijan, Moldova, Cyprus.

How to receive and send money?

How to receive and send money?
  • In Privat24 system
  • In the self-service terminal *
  • In the cash machine of PrivatBank (only available for receiving a money transfer) *
  • In the mobile app
  • In the department of PrivatBank
  • By calling 3700

For more information, see the "Frequently Asked Questions" block.

* If the currency of the money transfer is different from the currency of the card to which you want to credit the money, automatic conversion of money into the currency of the card will occur.

The exchange rate, as well as the amount of transfer to the card will be indicated in the last step.

What does the tracking number of PrivatMoney transfer look like?

The number consists of 12 figures. Example:

953821381458

In what currency can a transfer of PrivatMoney be sent and received?

  • In Ukraine, you can send and receive in UAH.
  • International transfers can be sent and received in US dollars or EUR.

How to receive and send money ar PrivatBank department?

Sending:

Step 1. Present for identification a PrivatBank card or passport and IPN.

Step 2. Tell the name and surname of the recipient, the country of receipt, the amount and currency of the transfer.

Step 3. Add the transfer amount and the shipping fee at the cash desk.

Step 4. Receive from the bank's employee the tracking number of the transfer and tell the recipient this number, the amount and currency of the transfer, the country of sending, your name and surname.

The transfer is available for payment immediately after assigning a tracking number to it.


Receipt:

Step 1. Present for identification a PrivatBank card or passport and IPN.

Step 2. Tell the tracking number of the transfer, the name and surname of the sender, the country of sending and the amount of the transfer.

Step 3. Receive the money on the card or at the cash desk.

How to receive and send money using Privat24?

Sending:

Step 1. Log in to Privat24 (www.privat24.ua).

Step 2. Select in a tab page "All services" a menu item "Transfers" → "Send transfer".

Step 3. Select the country where you want to send the transfer, the currency of the transfer and enter the amount.

Step 4. Choose a transfer system → "PrivatMoney"

Step 5. Fill in the fields that the transfer system requires.

Step 6. Select the card from which you want to make a transfer.

Step 7. Confirm the transfer of money. Transfer is sent!

You can check it in menu "Transfers" → "Transfer Archive".


Receipt:

Step 1. Log in to Privat24 (www.privat24.ua).

Step 2. Select in a tab page "All services" a menu item "Transfers" → "Receive a transfer" → "PrivatMoney".

Step 3. Enter the tracking number of the transfer, the amount and choose the currency of the transfer.

Step 4. Select the card you want to receive a transfer to.

Step 5. Transfer is done!

You can check it in menu "Transfers" → "Transfer Archive".

How to receive and send money to PrivatBank self-service terminal?

Sending:

Step 1. Log in with the map.

Step 2. Choose menu item "Banking services" → "Send money transfer" → "PrivatMoney".

Step 3. Fill in the fields that the transfer system requires.

Step 4. Choose the method of payment for the transfer. Take in the cash or choose payment with a card.

Step 5. Done. Your transfer has been sent. Receive the tracking number of the transfer, which is to be notified to the recipient. You can also print a check.


Receipt:

Step 1. Log in with a card.

Step 2. Select a menu item "Banking services" → "Receive money transfer" → "PrivatMoney".

Step 3. Enter the tracking number and the transfer details.

Step 4. Select the card you want to receive a transfer to.

Step 5. Transfer is done!

How to receive a transfer in the ATM of PrivatBank?

Step 1. Log in with a card.

Step 2. Select "Additional Services" → "Money Transfers" → "PrivatMoney".

Step 3. Enter the tracking number and the transfer details.

Step 4. Select the card you want to receive a transfer to.

Step 5. Transfer is done!

How do I receive and send money by calling 3700?

Sending:

Step 1. Call line 3700.

Step 2. Contact the operator (figure zero in the dial tone after selecting the language).

Step 3. Inform the operator all the necessary data for the transfer.

Step 4. Tell the operator OTP-password, which was received to your mobile phone.

Step 5. Wait for the operator to confirm that the money was successfully written off the card.


Receipt:

Step 1. Call number 3700.

Step 2. Contact the operator (figure zero in the dial tone after selecting the language).

Step 3. Inform the operator all the necessary data to receive the transfer.

Step 4. Inform the operator all the necessary data to receive the transfer.

Step 5. Wait for the operator to confirm the successful transfer of money to the card.

How to receive or send money from other countries?

To send/receive the transfer you have to be approached in the most convenient of PrivatMoney system service with your Passport (document replacing it) and specify the name of the recipient/sender country receiving the transfer. You can get acquainted with the list of items in menu "PrivatMoney service points".

During which period is the transfer of PrivatMoney available for payment?

30 calendar days from the date of sending.

Can the left transfer of PrivatMoney be returned to the sender?

Yes, but the transfer is possible only if the transfer is not yet paid in the system.

The transfer is sent to the card in the transfer currency, the body and the fee are returned.

  • If the transfer is sent in the department, it is necessary to address to any department of the bank or independently to return through Privat24 or 3700.
  • If the transfer is sent to TC Department, a return is possible the next day in any department of PrivatBank or independently through Privat24 or 3700.
  • If the transfer is sent in Privat24, the return is possible through Privat24, 3700 or in any department of the bank .

Instruction

How can the client correct the data of the transfer recipient?

Surname, name, patronymic of the recipient can be corrected in the transfer.

You can adjust the transfer:

  • through Privat24; (Instruction);
  • in the department;
  • by calling 3700

Where should I go if I have any questions regarding PrivatMoney system?

  • Call PrivatBank customer support number 3700.
  • Write to the online help.
  • Write to an email help@pb.ua
  • Apply to the postal or legal address:
    • Registered Office: Hrushevskyi Str., 1D, Kyiv city, 01001, Ukraine
    • Post address: Naberezhna Peremohy Str., 50, Dnipro city, 49094, Ukraine

What is the organizational structure of PrivatMoney System?

The organizational structure of PrivatMoney system consists of:

  • Payment organization;
  • Processing Centre;
  • The Settlement Bank;
  • direct Participants;
  • indirect Participants

What is the composition of the governing bodies of the payment institution of the payment system?

PrivatBank is simultaneously a Payment Organization, Processing Centre, Settlement Bank (clearing center) and direct Participant of PrivatMoney System. The Board of PrivatBank is the executive body that manages the activities of the Payment Organization of the PrivatMoney System. Head of PrivatMoney System is the Chairman of the Board of PrivatBank.