WESTERN UNION TRANSFERS

WESTERN UNION TRANSFERS

Western Union is an international system of urgent money transfers, which unites more than 200 countries and territories.

It is possible to send both international and intra-Ukrainian transfers.

Rates for sending Western Union money transfers

Throughout Ukraine
To the near abroad countries
To foreign countries and Israel
To Turkey
To China and UAE

How to receive and send money?

  • In Privat24 system video instruction How to send money
  • In the self-service terminal;
  • At the ATM of PrivatBank;
  • In the mobile application
  • In the department of PrivatBank;
  • On a call to 3700.

More detailed information in the block of questions asked

How can I send an instant transfer to Ukraine online?

western union
Select a country from the list Open the website

Frequently Asked Questions

What does the tracking number of the Western Union transfer look like?

10 figures.

Example: 2587789131

In which currency can a Western Union transfer be sent and received?

International transfers Western Union can be sent in US dollars, EUR, UAH (in Ukraine).

The currency of the Western Union transfer payment is selected at the time of sending by the sender.

In which language is the recipient information to be specified when sending a transfer?

All data on the recipient is to be indicated in the Latin letters.

Where can the status of the Western Union transfer be checked?

On website Western Union

How can the client correct the data of the transfer recipient?

You can adjust in the transfer name, surname, patronymic of the recipient State, if the transfer is sent to the United States, receipt currency transfer if it is directed to foreign countries except Turkey, China, U.A.E.

The transfer can be corrected in:

  • Privat24
  • department;
  • on a call 3700.

How can the customer return the transfer?

You can return the transfer through the following channels:

  • Privat24
  • department;
  • on a call 3700.

In what period, after the transfer is returned, will the money be credited to the card?

The return period is from 3 to 7 working days.

How to receive and to send a transfer in PrivatBank branch?

Delivery:

Step 1. Show your PrivatBank card or passport or IN card for identification.

Step 2. Provide information for transfer.

Step 3. Deposit amount of transfer and transfer fee via the counter.

Step 4. Receive control number of transaction from a bank officer and provide this number, transaction amount and currency, country of delivery, your first name and last name to the receiver.

The funds are available for receipt immediately after control number assignment.

For transfer of amount exceeding UAH150,000 opening a current account and additional documents provision shall be required.


Receipt:

Step 1. Turn to the bank officer. Show your PrivatBank card or passport or IN card for identification.

Step 2. Provide the transaction details: funds transferring system - Western Union, the control number, amount and currency of funds to be received, the sender's full name and delivery country.

Step 3. Receive money to your card or at the counter.

Funds transferred shall be paid without additional fees.

How to receive and send money using Privat24?

Sending:

Step 1. Log in to Privat24 (www.privat24.ua).

Step 2. Select in a tab page "All services" a menu item "Transfers" → "Send a transfer".

Step 3. Select the country where you want to send the transfer, the currency of the transfer and enter the amount.

Step 4. Choose a transfer system → "Western Union"

Step 5. Fill in the fields that the transfer system requires.

Stage 6. Select the card with which you want to transfer.

Step 7. Confirm the transfer of money. Transfer is sent!

You can check it in menu "Transfers" → "Transfer Archive".


Receipt:

Step 1. Login to Privat24 (www.privat24.ua).

Step 2. Select the item "Transfers" → "Receive transfer" → "Western Union" in the "All services" tab.

Step 3. Enter the tracking number of the transfer, the amount and choose the currency of the transfer.

Step 4. Select the card you want to receive a transfer to.

Step 5. Transfer is sent!

You can check it in the menu "Transfers" → "Transfer Archive".

How to receive and send money at PrivatBank self-service terminal?

Sending:

Step 1. Log in with a card.

Step 2. Select a menu item "Banking services" → "Send money transfer" → "Western Union".

Step 3. Fill in the fields that the transfer system requires.

Step 4. Choose the method of payment for the transfer. Take in the cash or choose payment with a card.

Step 5. Done. Your transfer has been sent. Receive a tracking number of the transfer, which is to be notified to the recipient. You can print a check.


Receipt:

Step 1. Log in with a card.

Step 2. Select menu item "Banking services" → "Receive money transfer" → "Western Union"

Step 3. Enter the tracking number and the transfer details.

Step 5. Select the card you want to receive a transfer to.

Stage 6. Transfer is sent!

How to receive a transfer in the cash machine of PrivatBank?

Receiving the:

Step 1. Log in with a card.

Step 2. Select "Additional services" → "Money transfers" → "Western Union".

Step 3. Enter the tracking number and the transfer details.

Step 4. Select the card you want to receive a transfer to.

Stage 6. Transfer is sent!

How can I receive and send money by 3700?

Departure:

Step 1. Call by phone

Step 2. Contact the operator (figure zero in the dial tone after selecting the language)

Step 3. Inform the operator all the necessary data for the transfer.

Step 4. Instruct the operator of the OTP password, which was received to your mobile phone.

Step 5. Wait for the operator to confirm that the money was successfully written off the card.


Receipt:

Step 1. Call by phone 3700.

Step 2. Contact the operator (figure zero in the dial tone after selecting the language).

Step 3. Inform the operator all the necessary data to receive the transfer.

Step 4. Inform the operator on which card you want to send the money transfer.

Step 5. Wait for the operator to confirm the successful transfer of money to the card.

Where to contact if you have questions about the Western Union system?

  • call the PrivatBank customer support number 3700 (within Ukraine) or +38 (056) 716-11-31 (for calls from abroad);
  • To write in a chat on-line;