Close

Learn more

Scroll down or press the button

AS A SHAREHOLDER OF THE BANK, YOU WILL BE SATISFIED WITH THE 2020 RESULTS

55,4 billion in dividends after the nationalization

90% of dividends of all state-owned banks were paid by PrivatBank

PrivatBank transferred UAH 19,4 billion in dividends to the state in 2020. In total, after the nationalization, the bank paid UAH 55,4 billion in dividends to the state budget.

 

Four years ago, PrivatBank and the country's financial stability were saved at the expense of your taxes. All these years, the bank returns the invested funds to the state. Today PrivatBank is the largest donor to the budget of Ukraine.

PrivatBank transferred UAH 19,4 billion in dividends to the state in 2020. In total, after the nationalization, the bank paid UAH 55,4 billion in dividends to the state budget.

 

Four years ago, PrivatBank and the country's financial stability were saved at the expense of your taxes. All these years, the bank returns the invested funds to the state. Today PrivatBank is the largest donor to the budget of Ukraine.

Efficient and profitable

PrivatBank proves that a state-owned company can and should be profitable and efficient. The net profit of PrivatBank in 2020 was - UAH 24.3 billion. This amounted to 61.2% of the profit of all Ukrainian banks taken together.

Expand

Learn more

12.6 million Privat24 users

Making more transactions more often

Throughout the year we had actively developed services on the Privat24 platform, so we managed to serve customers reliably and safely even during the most severe quarantine restrictions. The number of customers using Privat24 has grown by 3.5 million people over the year. This is an absolute record!

 

Throughout the year we had actively developed services on the Privat24 platform, so we managed to serve customers reliably and safely even during the most severe quarantine restrictions. The number of customers using Privat24 has grown by 3.5 million people over the year. This is an absolute record!

 

The number of customers is growing

More than 20 million people have used PrivatBank's services at least once in their lives – that is half of all users of banking services in Ukraine, from individuals to companies and entrepreneurs.

 

Almost 18 million Ukrainians use PrivatBank on a regular basis. Over the year, the number of active clients increased by 600 thousand people – six NSC Оlimpiyskiy stadiums would not be enough to bring them together!

 

Digital wins

Last year finally convinced Ukrainians that digital banking is safer and more convenient than cash. We have provided customers with numerous digital services and remote client support capabilities.

 

During 2020, PrivatBank's customers actively switched from bank branches to online.

 

Over the year, Ukrainians made 29% more payments and transfers via Privat24. And visits to bank branches decreased by 30%.

Full contactless

It is convenient for PrivatBank clients to use payment cards, but in the year of COVID-19, we have provided you with complete contactless solutions via virtual cards, which are instantly issued through the Privat24 app on your smartphone. You no longer need to go to a bank branch to open a PrivatBank card.

 

Without innovation, it is not PrivatBank!

Of course, we could have stopped at 176 digital services that the bank already has, but then it would not be PrivatBank.

 

That’s why in 2020 we came up with new services:

 

• SmartID, a technology of fast online identification

• one Privat24 for individuals and businesses

• biometric payment terminals via FacePay24

• bank account opening for entrepreneurs in Privat24 online

• accounting for entrepreneurs in Privat24 online

 

Expand

Learn more

70% of Ukrainian entrepreneurs are with us

National leader in servicing small business

PrivatBank is known for servicing small and medium-sized businesses. In the 2020 corona crisis, PrivatBank helped entrepreneurs to survive through difficult times. The bank has abolished payments for many services for businesses during the most severe quarantine restrictions.

 

We have also reduced loan rates for 60 thousand entrepreneurs and introduced credit holidays for 6.5 thousand entrepreneurs.

 

That is why the number of active clients-entrepreneurs at PrivatBank has increased by 116 thousand over the year.

 

PrivatBank is known for servicing small and medium-sized businesses. In the 2020 corona crisis, PrivatBank helped entrepreneurs to survive through difficult times. The bank has abolished payments for many services for businesses during the most severe quarantine restrictions.

 

We have also reduced loan rates for 60 thousand entrepreneurs and introduced credit holidays for 6.5 thousand entrepreneurs.

 

That is why the number of active clients-entrepreneurs at PrivatBank has increased by 116 thousand over the year.

 

We lend responsibly

PrivatBank did not stop lending to businesses despite the Covid-19 pandemic. But we did it responsibly.

 

UAH 8.9 billion — is the amount of credit support small and medium-sized businesses received from PrivatBank during 2020. 24.8 thousand entrepreneurs received loans.

 

National leader of the “Affordable loans 5-7-9%” state program

From the start of the “Affordable loans 5-7-9%” program on February 1 to the end of 2020, PrivatBank issued 2,188 such loans, outpacing other banks by more than 1 thousand loan agreements. The bank is the most active in lending to “live” projects for the development of small businesses. More than half of the loans were financed under the investment loan program.

 

Expand

Learn more

Together against coronavirus

Safe bank for customers and employees

Life does not stop even during the strictest lockdowns. That’s why the PrivatBank’s team made sure that the service in the bank was safe for both customers and employees.

 

We have moved all possible services online. We taught Ukrainians about digital money and online services. We introduced utility bill payments by calling to 3700. We equipped couriers and merchants with convenient and mobile miniPOS terminals. We introduced FacePay24 face payments and much more.

 

PrivatBank branches worked on a flexible schedule. The bank spent UAH 132 million on protective materials and disinfection of 1,668 branches and 7,395 ATMs.

Life does not stop even during the strictest lockdowns. That’s why the PrivatBank’s team made sure that the service in the bank was safe for both customers and employees.

 

We have moved all possible services online. We taught Ukrainians about digital money and online services. We introduced utility bill payments by calling to 3700. We equipped couriers and merchants with convenient and mobile miniPOS terminals. We introduced FacePay24 face payments and much more.

 

PrivatBank branches worked on a flexible schedule. The bank spent UAH 132 million on protective materials and disinfection of 1,668 branches and 7,395 ATMs.

Caring about employees

PrivatBank saved jobs for 22 thousand employees, did not lay off people and did not send them on unpaid leave.

 

To protect employees, PrivatBank arranged remote working and free and concessional health insurance for almost 10,000 employees to cover the effects of COVID-19. The bank spent UAH 710 million on special surcharges for employees of bank branches, collection, and technical support during the lockdown period.

Breathe!

Over the year, the fund raised more than UAH 76 million to purchase necessary equipment for COVID-19 patients at 87 hub hospitals. PrivatBank itself has allocated almost UAH 30 million.

 

Purchased and delivered:

• 30 expert-class ventilators

• 225 oxygen concentrators

• 40 pulse oximeters

• 24 electrocardiographs

• other medical equipment as required by the Ministry of Health to treat the effects of Covid.

Expand

Learn more

Every second Ukrainian is PrivatBank’s client, every first one is its shareholder.

 

We, the PrivatBank’s team, are obliged to make the bank's activity as transparent as possible, and the information about our results open to everyone.

 

Sincerely, your PrivatBank.

Download and read the report
to the end to find out how your PrivatBank works.