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We strive to solve your banking issues quickly and in the best possible manner.
Every task will be easily coped with– from cash request to consultations on government domestic bonds, from opening a deposit to assisting in making operations with your payment cards and so on.
Concierge Service managers from our partners are always at your disposal for solving your personal issues quickly and in the best possible manner: buying tickets, flight registration, arranging your leisure, delivering food or flowers and much more.
If you are wondering what this “much more” means? Check on what we have already done for our customers and just imagine how much more we can do for you!
What to select and whom to address?
All this is really simple! Just select your contacts depending on payment system of your premium card. If you’ve got cards from both payment systems, then you can address both services - Visa and Mastercard.
PrivatBank Premium Support will handle all your banking issues and card transactions. Just leave them to us and we will easily deal with them all.
How does the PrivatBank Premium Support work?
We are working all-round-the-clock seven days a week, and even more if you need us to :-)
What is the difference between Premium Support and Concierge Service from Visa and Mastercard?
Premium Support is a service where the Bank specialists deal with issues related to the Bank products and services or make transactions at your request (changing your card limit, blocking/unblocking cards, etc).
Bank products and services include not just traditional deposits, loans or insurance services, but also additional services for premium cards such as various airport services, loyalty programs, discounts from our partners, etc.
Concierge Service from Visa and Mastercard provide the services where our partners take care of your personal orders. So address them if your issue is not related to banking services/products. If, for instance, you need to find and buy any tickets, book a place or rent a car, buy anything from a foreign web-site, arrange a delivery of flowers, etc.
What issues Premium Support will help me with?
Issues related to banking services and products (deposits, loans, “Payment in installments”, insurance and airport services, etc), and making the following banking transactions:
If your issue is related to the Concierge Service, the Premium Support specialists will also give you all the necessary details and help you to contact our partners.
Will Premium Support help me if I have a personal issue (buying tickets, for instance)?
Personal issues are solved by the Concierge Service specialists from Visa and Mastercard. But our Premium Support will provide you with all the necessary details on the Concierge Service you need and will help you to leave your request.