Private banking

High-end premium Visa Infinite card with a credit limit of up to UAH 800 000.

New horizons with Private Banking.

Premium services

Personal Banker

We take care of your banking tasks and errands, finding, explaining, registering, paying everything needed and warmly welcoming you both offline and online. Personal banker is always there for you in Privat24 on your smartphone.

24/7 chat support: if the banker cannot answer, you can count on the Premium Support specialist.

Free Maintenance

No maintenance fee is charged if the amount of funds spent from your card exceeds UAH 95 000.

Premium Support

PrivatBank Premium Support will help you in solving issues related to banking products and services or in making transactions at your request.

You can address the service in Privat24 app or call us by +38 (073, 050, 098) 900 00 02.

10% Cashback

Cashback for taxi rides and transport tickets if paid with Visa Infinite card.

To participate in the promotion you need:

  • To be registered on;
  • Pay for your taxi rides, plane, train and bus tickets with hryvnia Visa Infinite card;

And you will get your cashback every Monday.

More details

Contact details of Concierge Service

The team from Visa Concierge Service is available 24/7 and is happy to help you in solving your personal issues.

Contact details of Concierge Service:

Click here for more details

Safe-deposit Box

Use one safe-deposit box for free.

Legal Support

Get free legal support with regards to the Ukrainian and international law, provided by Visa partners.

Credit limit

Unsecured credit limit with a grace period of up to 55 days!

The amount of the credit limit is calculated individually for each customer and depends on many factors.

Learn more!


We stand for simple decisions. Your Visa Infinite card allows you to use the most popular airport services together with 2 guests for free: lounges LoungeKey and Fast Track International

Share your privileges without any additional spend requirements

  • Other countries
  • Ukraine
  • UZ Lounge
  • Collection of restaurant servings from Visa

UZ Lounge is a comfortable and cozy space to wait and have a rest on the territory of the Central railway station in Kyiv with available:

  • high-speed Internet, gadget recharging points and coffee from Idealist;
  • coworking zone and meeting room available for booking;
  • kids room with a soft play surface, and restroom with a changing table.

How to access the lounge?

  • Offer valid until 31.03.2024. During this period, you will have an unlimited number of visits, but no more than 4 per week and 1 per day.
  • To get free access, make payments in total of UAH 20,000 or more with your Visa Infinite card at outlets and/or the Internet 30+5 days before the arrival/departure day.
  • One hour stay is free of charge, additional time is paid by the client.
  • Offer is only available if you have a train ticket on the arrival/departure day.

Lounge address: Kyiv, Vokzalna Square, 1. You can find the lounge on the ground floor of the Central railway station building with a separate entrance from Station Square to the left from the main entrance to the station.

Delight your taste buds at restaurants from Visa collection and enjoy delicious compliments.

How to use the offer?

  • La Famiglia Restaurant chain: pay with Visa premium card and get a sweet compliment.
  • Lucky Restaurant Vinoteque: book a table using Visa Concierge service and get a glass of champagne and a dessert as a compliment.
  • Chornomorka Restaurant chain: book a table using Visa Concierge service and get a "Forshmak in Odessa" snack as a compliment.
  • A delicious compliment from Chichiko Restaurant with Visa - fragrant lavash (pita bread), Svan salt and olive oil infused with green onions.

Offerings are valid until December 31, 2024.

  • Fast Track International
  • LoungeKey

Fast Track International service is available for Visa Platinum, Visa Signature and Visa Infinite cardholders on the international and domestic flights in the at the most popular airports in Turkey, Italy, Spain, Poland, France and other countries. Check the full list of available locations in the Visa chatbot.

Complete airport formalities on a priority basis and save time for more enjoyable activities.

Service availability: Visa Infinite – unlimited number of uses with an option to invite 2 guests.

Use the Visa chatbot → Travel → Fast Track International to get a QR code that is necessary to show at the airport.

Access to more than 1 300 airport business lounges around the world regardless of the airline and ticket class.

Present your PrivatBank card to the lounge administrator and say that the visit is made under the LoungeKey program.

Download the application (for iOS or Android) and check:

  • the locations of business lounges
  • conditions of visiting
  • work schedule
  • history of visits

Read more


Your Purchases are under reliable protection Get a reimbursement for purchased goods of personal use if they were lost, stolen or damaged.

Maximum sum insured under the program is USD 20 thousand.

  • A minimum cost for one item is $100, purchased not on credit but fully paid with a premium Visa Infinite card
  • Annual coverage limit is $20 000, and one time limit is $7 500
  • The service is valid in Ukraine and abroad for 365 days from the moment of purchase.

What do I need to bring?

  • Purchase receipt.
  • Account statement.
  • Warranty card.
  • Refusal from a store to provide services under warranty.
  • Repair receipts.

If you have any questions or in case of an insured event, address Visа chatbot and click the Concierge button.

Travel confidently while we take care of your comfort and safety.

Maximum sum insured under the program is USD 2,5 million.

The benefits paid under the program can also be received by:

  • customer’s husband/wife whose age did not exceed 80 years as of the beginning of the coverage period
  • up to 5 people (children, stepchildren and adopted children) under the age of 18 or under 24 if they study full-time

The program will be applied in case of a tourist trip and if the transport and accomodation costs are paid with Visa Infinite card until the trip starts.

The journey must begin and end at the country of permanent residence or the country of temporary stay of the cardholder, i.e. it is mandatory to have a return ticket or fuel receipts (in the case of traveling by car) in both directions.

Read more – here. If you have any questions – contact a Visa chatbot.

Services For Your Health

Comprehensive health screening for three people: you, your spouse and one child.

The service includes:

  • blood biochemistry test;
  • abdominal ultrasound diagnostics;
  • medical advice, in particular from doctors of narrow specialization.

How to use the service:

  1. Go to the Visa Ukraine chatbot and use the "Telemedicine" → "Comprehensive health screening" menu.
  2. Order tests on the Medikit partners page and have them taken at the nearest Synevo laboratory.
  3. Order ultrasound diagnostics and undergo it at the Dobrobut clinic (Kyiv and Kiev region).
  4. Based on the results of tests and diagnostics, get medical online advice.

Your health online

Given the rapid pace of life, all of us must take great care of our physical and mental health. Get healthier with the Telemedicine and WellBeing services:

  • nutritionist or psychologist consultations: 5 free visits a year at your choice
  • online lectures about health: unlimited

Caring for your health with Telemedicine is easy: just make a request to the Visa chatbot and the medical concierge makes all arrangements.

Make The Most Of Your Leisure

Unwind in comfort with the most
interesting offers we have selected
specially for you

Free access to a special collection of e-books and audiobooks from Visa and PrivatBank.

How to use the service?

  1. 1. Navigate to the Visa chatbot click the "PrivatBank Library" button and get a promo code.
  2. 2. Download the Yakaboo app from Google Play or App Store.
  3. 3. Enter the promo code in the Yakaboo app in the PrivatBank section to get free access for a whole year.

Free subscription to the SWEET.TV service: TV channels, movies, cartoons and educational content are available.

How to use it?

  1. 1. Go to Visa Chatbot and click “SWEET.TV subscription” button.
  2. 2. Select a premium Visa Infinite card to check if the service is available, provided that your monthly expenses are UAH 20 000 or more the last 35 days before the time you connect to the service.
  3. 3. Click “Get the Subscription” button, go to the SWEET.TV web-site and sign up in any convenient way.

Enjoy ;-) and use in Ukraine and abroad.

Discounts and loyalty programs

Universe of Privileges by Visa

Register, accumulate bonuses for online payments and get electronic certificates in exchange.

Catalogue of privileges

Discounts and personal offers from partners.

Visa Luxury Hotel Collection

900 hotels worldwide and unique deals for you.

Hotels at

Get 12% discount for payments at the website with Visa Infinite card.


Not by bitcoin alone!

Precious metals

Invest cash in precious metals with PrivatBank.

We offer gold and silver bullion bars of all denominations, as well as bullion coins issued by world’s mints.

Read more

Domestic government bonds

PrivatBank is an official dealer of the Ministry of Finance of Ukraine; we buy securities from the state at auction at the best offers.

For details and making transactions, please contact your personal banker.

Read more



We refund fees for popular payments made through the bank channels:

  • utilities (Utility Services and Telecommunications categories)
  • mobile top-up
  • card top-up via Self-Service Terminals
  • instant payments made via phone


  • Opening and maintenance
  • Cash operations
  • Non-cash transactions
Opening of an account for the Private Banking package (Infinite Private level card), excluding VAT UAH 8 000
Monthly account settlement service fee for the Private Banking package (with Infinite Private card), excluding VAT
  • UAH 2,000;
  • if there are expenses from 95 000 UAH/month – free of charge
The maximum number of premium cards that a customer can get within the package, including cards for authorized persons 7 cards
Issuance of an additional card to the account in the Private Banking package at the client’s initiative in his/her name or in the name of a relative/authorized person, including issuance for a new period or if the card is lost (stolen), excluding VAT:
  • additional Infinite Private card
  • additional World Elite card
free of charge
Issuance of an additional card to the account (in the Premium/Premium PLUS/PREMIUM MAX/Private Banking packages) at the client’s initiative in his/her name, including issuance for a new period or if the card is lost (stolen), excluding VAT:
  • additional Digital Platinum card
free of charge
Servicing electronic payment instruments (EPI) (in terms of changing the EPI limits), excluding VAT free of charge
Adding or removing an electronic payment instrument to/from the stop list, excluding VAT free of charge
Issue of a statement of opening / closing, availability of accounts, confirmation of account balances, etc., excluding VAT UAH 100
Grace period Up to 55 days (the discount rate applies if you repay your debt before the 25th day of the month following the month in which you have used the credit funds)
Interest rate for using a loan during a grace period (up to 55 days) 0.00001 %
Interest rate for using a loan on the balance of the debt (after the grace period ends) 3.0% per month (36.0% per annum) based on 360 days per year
Amount of required monthly payment
  • 7% of the debt, but not less than UAH 100;
  • 10% of the debt, but not less than UAH 100 - in case of overdue, starting from the second month of overdue
Term of monthly payments by 25th day of the month following the reporting month
Extraordinary account opening with the issue and issuance of an electronic payment instrument of the Gold level and above, excluding VAT
  • within Ukraine - UAH 500;
  • worldwide - eq. USD 100 at the NBU exchange rate
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own funds credit funds
Fee for cash withdrawal at all Ukrainian banks/ATMs within Ukraine as well as for “Cash in Cash Desk” service, excluding VAT 1% 3%
Fee for cash withdrawal in all foreign banks/ATMs 2% 3%
Fee under the “Payment in Installments” and “Instant Installment” programs free of charge 4%
Limits on the amount of cash withdrawal at PrivatBank (Ukraine)
  • in ATMs - not more than UAH 20 000 within 3 hours
  • at cash desks - no limits in case of preliminary order
Withdrawing funds in national currency from the card without the card (by phone number) at the cash desk, excluding VAT
  • Cardholders do not pay any fee.
  • Without the card - 0,2% (min UAH 5)
Withdrawing funds without a card at an ATM using the "Transactions without a card" - "Cash withdrawal" service, excluding VAT UAH 2
Urgent withdrawal abroad in case of card loss, without VAT free of charge
Cash transfer to an account at cash desks, self-service terminals and ATMs of PrivatBank (Ukraine), excluding VAT
  • in case of replenishment by the account holder and an authorized person with a power of attorney or an additional card (with and without a card) at the Bank’s cash desk and self-service terminals – free of charge;
  • in case of replenishment by a third party at the Bank's cash desk – 0.5%, but not less than UAH 5
Fee for replenishment of “Money Box” from elite cards except for transfer of funds according to the “Rounding up of Expenses” and “Rounding up of Card Balance at the End of the Day”, excluding VAT 1%
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own funds credit funds
Standard fee for payments from the premium cards charged regardless of the type and direction of payment (including payments via Privat24, LiqPay, payments by phone, and express money transfers), excluding VAT Standard commission for transfer Standard commission for transfer is + 3%
For non-cash payment within Ukraine to a legal entity's account in another bank, excluding VAT Tariff for payment Tariff for payment + 2%
For non-cash payment within Ukraine to the legal entity’s account in PrivatBank, excluding VAT Tariff for payment
Non-cash payment for goods/services in shops, including Internet, without VAT free of charge
Non-cash transfer of funds to the account, excluding VAT free of charge


Package Private Banking



The Bank is forbidden to demand the client to purchase any goods or services from the Bank or its related or affiliated parties as a prerequisite for providing these services (except for the providing a package of banking services).

The Bank is not entitled to unilaterally amend the agreements concluded with clients, unless otherwise provided by the agreement or the law.

Possible consequences for the client in case of using the banking service or failure to fulfill his/her obligations under the banking services agreement are stipulated in the Terms and Conditions for Banking Services Delivery.

The client can opt out of receiving advertising by contacting the premium support or by clicking on the link in the received e-mail advertising.