Utility bills and other payments - tariffs and commissions
|Payment method||Contractual tariff||Non-contractual tariff|
|Privat24||1 UAH||3 UAH|
|Terminal / ATM||1% (min 5 UAH, max 500 UAH)||1% (min 10 UAH, max 1 000 UAH)|
|Branch||1% (min 15 UAH, max 500 UAH)||1% (min 25 UAH, max 1 000 UAH)|
|Website (online)||1% min 1 UAH||ХХХ|
|Contact phone 3700||1% (min 15 UAH, max 500 UAH) + 20 UAH||1% (min 25 UAH, max 1 000 UAH) + 20 UAH|
PrivatBank fees for utility payments made by recipients of pension benefits:
- up to 10 payments totaling UAH 3 000 or less per month, paid via Privat24 – free of charge;
- paid by calling the Bank’s support service at 3700 – a branch fee is charged.
in the amount of up to UAH 3,000 per month (inclusive) and no more than 10 payments.
Payments for credit funds:
- up to UAH 10,000 per month – no additional commission (all utility payments made with cash or with card);
- over UAH 10,000 limit - 3% from the Universal card or 2% from the premium card.
Payments from cards of other banks:
additional commission in Privat24 - 2.75%, in the self-service terminal - 1%.
Payments for utility bills of unidentified PrivatBank clients at the cash desk:
additional commission: up to UAH 1,000 - UAH 15; from UAH 1,000 - 1% (min 15 UAH, max 200 UAH).
Payment of utility bills commission may differ from the standard and depends on the terms of the agreement with the recipient.
Utility bills and other payments are processed instantly. In some cases - within 1-2 working days.
Payments to the budget (taxes) are transferred on the current day until 22:30 (unless a different operating procedure is established for the electronic payment system of the NBU). If the payment is made after 22:30, the money will be transferred on the next banking day.
What are the rules for processing payments?
Which payments are considered utilities?
Utilities are the payments sent to providers of utility and telecommunications services in order to pay for the following services rendered:
- water supply and sewerage;
- gas supply;
- intercom services;
- payments to local housing authorities/associations of co-owners of apartment buildings (maintenance fees);
- utility data processing centers (e.g., Main Informational and Utility Data Processing Center, Nova-Kom, local utility data processing centers);
- elevators maintenance;
- waste disposal and environment;
- cable/satellite TV;
- mobile telephony;
- landline telephony.
How to check if there is an agreement concluded with the recipient?
How do I get a receipt?
What is a “retired person - client”?
I forgot password. What to do if the entrance to Privat24 is blocked?
Step 1. Follow the link http://privat24.ua and click "Forgot your password?"
Step 2. Enter your mobile phone number, the last 4 digits of the card and a new password.
Step 3. Enter the dynamic password that came to your phone and confirm the password change.
What if my phone is stolen with the Privat24 application installed?
Even by stealing your phone, no one will be able to steal your money - you will need a password from Privat24 to enter the application. If you recently launched the application, when you close or have no activity on your part, it will automatically log out of your account and ask for a password again.
Remember: you definitely need to inform PrivatBank employees that you have lost your phone! You can do this by calling 3700. Since your number is used for banking operations, we will temporarily disable receiving commands from it. As soon as you restore the number, report it to the bank.
How to register in the Privat24 application?
Is the “Payments over the phone” service available to all customers automatically?
Are calls to 3700 free?
What requisites do I need to provide to process a transfer to an account with another Ukrainian bank?
Tell the operator:
- your account number;
- amount of payment;
- requisites of the recipient: account number, USREOU, MFO, name;
- purpose of payment;
- recipient's mobile phone number (optional).
Why do I need the recipient's phone number?
Are there any restrictions on the amount of payments over the phone?
Can I get a paper payment confirmation?
Is it safe to make payments over the phone?
What if I lose my mobile phone?
What types of payments can I make over the phone?