Information on the Bank’s Communication Channels

Any questions? Complaints? Suggestions?

Contact us!

To do this, you can:

  • contact our 24/7 customer support line by calling 3700 from mobile phone (free of charge within Ukraine) or +38-073-716-11-31 (for calls from abroad and landline phones);
  • seek support in our Online Help chat (accessible via Privat24 or the Bank’s website);
  • talk to the Bank’s employee at the nearest branch;
  • use the Complaints and Suggestions menu at

Questions? Complaints? Suggestions?