About the Bank

The Bank is intended to promote and support honest and ethical conduct. Employees, customers, creditors and other persons who have legal relations with the Bank may report on potential or actual violations of the law and the Code.

The relevant notification may be reported by:

• sending an e-mail to help@pb.ua;
• calling the 24/7 Support Service by the phone number published on the Bank’s official website (privatbank.ua) in the Contacts & Details section > “Contacts”.

The Bank, in relations with the shareholder, intends to pursue a transparent policy and strictly adhere to the following principles: respect and ensure the rights of the shareholder, steadily observe its interests, timely disclose information, pursue active communication policy, increase the informational visibility and accessibility by improving the quality of reporting and accounting.

The Bank strives for the highest customer service standards and the protection of the best interests of each customer; the Bank keeps developing new operations, products and directions, acknowledging the principle of a rational conservatism; seeks transparency in relations with customers, providing them with reliable information regarding its services; the Bank is interested in building long-term relationships with its customers.

The Bank adheres to the principle of neutrality with regard to business groups, political parties and associations and operates in the interests of depositors, customers, creditors and the shareholder. Bank employees shall conduct business affairs with government bodies avoiding a personal interest and undue influence on their decision making.

The Bank reserves the right not to cooperate with vendors/suppliers who violate the requirements of the legislation of Ukraine and the countries in which the Bank operates, including with the purpose to protect the rights of employees, their labor and observance of safety measures, to ensure environmental protection. The bank does not cooperate with vendors/suppliers who do not share the values and principles, ethical rules and business conduct of the Bank set forth in the Code of Conduct.

Employees are the key to the success of the Bank. The Bank actively and consistently engages employees regardless of age, race, gender, religion, beliefs or nationality and rewards them for success; the Bank appreciates its employees, creates the conditions to enable each employee’s full professional potential; shows its respect for human dignity and personality and believes in the importance of a cooperative atmosphere and trust.

The Bank adheres to laws, ethical standards and the rules of fair business, fulfills its obligations and values its reputation.

Quality and Level of Service are essential factors for success. Improving customer service is the main task of all bank employees.

The Bank creates conditions for open and timely communication, healthy working microclimate, observance of safety measures, provides an opportunity for individual growth and self-affirmation. The Bank is interested in a proper observance of labor legislation.

Customer-centric standards and the conduction of profitable banking operations may guarantee Bank profitability.

PrivatBank does not allow revenge, discrimination, disciplinary sanctions and other negative consequences in relation to those who report on unacceptable behavior in the Bank.

The Bank is convinced that in order to achieve high performance, continuous growth is required, which is achieved by the correct estimation of the operation’s risk. Managers and employees, when making decisions, are guided by internal regulations, policies and regulatory risk exposure, risk limits regulatory acts.