General information

The largest bank in Ukraine

More than 20 million people have used PrivatBank's services at least once in their lives - half of all users of banking services in Ukraine, from individuals to companies and entrepreneurs. Almost 18 million Ukrainians constantly use PrivatBank, and Privat24 digital bank now has 13.5 million customers.

Efficient and profitable

PrivatBank proves that a state-owned company can and should be profitable and efficient. PrivatBank's net profit in 2020 is UAH 24.3 billion. This is 61.2% of the profit of all Ukrainian banks for the year. In total, after nationalization, the bank paid UAH 55.4 billion in dividends to the budget.

Innovations are the heart of PrivatBank!

The team of PrivatBank has made the service in the bank convenient and safe for customers. We provide more than 176 digital services and remote service capabilities. It is convenient for PrivatBank's clients to use payment cards, but during the COVID-19 pandemic we provided full contactlessness with the help of virtual cards, which are instantly issued via the Privat24 application in a smartphone.

Code of Ethics and Business Conduct

PrivatBank adheres to the Bank’s business conduct based on the principles of legality, transparency, competence, respecting the rights and interests of customers, bank creditors, shareholders and employees and aimed at increasing the efficiency of the bank, maintaining its financial stability and profitability.

Compliance with the Code of Conduct

The Bank is intended to promote and support honest and ethical conduct. Employees, customers, creditors and other persons who have legal relations with the Bank may report on potential or actual violations of the law and this Code.

The relevant notification may be provided by:

  • sending an e-mail to;
  • calling on the 24/7 Support Service phone number published on the Bank’s official website ( by choosing “Contacts” in the “Profile” section.

Shareholders Relations

The Bank, in relations with the shareholder, intends to pursue a transparent policy and strictly observe the principles, namely: to respect and ensure the rights of the shareholder, steadily observe his interests, timely disclose information, pursue an active communication policy, increase the visibility and accessibility of information by improving the quality of reporting and accounting.

Customers Relations

The Bank strives for the highest customer service standards and the protection of the best interests of each client; continues to develop new operations, products and directions, acknowledging the principle of a rational conservatism; seeks transparency in relations with clients and providing them with reliable information regarding its services; is interested in building long-term relationships with its customers.

Government Relations

The Bank adheres to the principle of neutrality with regard to business groups, political parties and associations and operates in the interests of depositors, customers, creditors and a shareholder. Bank employees shall conduct business affairs with government bodies avoiding a personal interest and undue influence on their decision making.

Vendor relationship

The Bank reserves the right not to cooperate with vendors/suppliers who violate the requirements of the legislation of Ukraine and the countries in which the Bank operates, including on ensuring the rights of employees, labor protection and observance of safety measures, environmental protection, as well as with vendors/suppliers who do not share the values and principles, ethical rules and business conduct of the Bank set forth in this Code.

Employee Relations

Employees are the key to the success of the Bank. The Bank actively and consistently engages employees regardless of age, race, gender, religion, beliefs or nationality and rewards them for success; appreciates its employees, creates the conditions to enable each employee’s full professional potential; shows its respect for human dignity and personality and believes in the importance of a cooperative atmosphere and trust.

Privatbank values and principles


The Bank adheres to laws, ethical standards and the rules of fair business, fulfills its obligations and values its reputation.


Quality and Level of Service are essential factors for success. Improving customer service is the main task of all bank employees.


The Bank creates conditions for open and timely communication, healthy working microclimate, observance of safety measures, provides an opportunity for individual growth and self-affirmation. The Bank is interested in a proper observance of labor legislation.


Customer-centric standards and the conduction of profitable banking operations may guarantee Bank profitability.


PrivatBank does not allow revenge, discrimination, disciplinary sanctions and other negative consequences in relation to those who report on unacceptable behavior in the Bank.

Decision making

The Bank is convinced that in order to achieve high performance, continuous growth is required, which is achieved by the correct estimation of the operation’s risk. Managers and employees, when making decisions, are guided by internal regulations, policies and regulatory risk exposure, risk limits regulatory acts.