General information

The Bank is intended to promote and support honest and ethical conduct. Employees, customers, creditors and other persons who have legal relations with the Bank may report on potential or actual violations of the law and this Code.

The relevant notification may be provided by:

• sending an e-mail to help@pb.ua;
• calling on the 24/7 Support Service phone number published on the Bank’s official website (privatbank.ua) by choosing “Contacts” in the “Profile” section.

The Bank, in relations with the shareholder, intends to pursue a transparent policy and strictly observe the principles, namely: to respect and ensure the rights of the shareholder, steadily observe his interests, timely disclose information, pursue an active communication policy, increase the visibility and accessibility of information by improving the quality of reporting and accounting.

The Bank strives for the highest customer service standards and the protection of the best interests of each client; continues to develop new operations, products and directions, acknowledging the principle of a rational conservatism; seeks transparency in relations with clients and providing them with reliable information regarding its services; is interested in building long-term relationships with its customers.

The Bank adheres to the principle of neutrality with regard to business groups, political parties and associations and operates in the interests of depositors, customers, creditors and a shareholder. Bank employees shall conduct business affairs with government bodies avoiding a personal interest and undue influence on their decision making.

The Bank reserves the right not to cooperate with vendors/suppliers who violate the requirements of the legislation of Ukraine and the countries in which the Bank operates, including on ensuring the rights of employees, labor protection and observance of safety measures, environmental protection, as well as with vendors/suppliers who do not share the values and principles, ethical rules and business conduct of the Bank set forth in this Code.

Employees are the key to the success of the Bank. The Bank actively and consistently engages employees regardless of age, race, gender, religion, beliefs or nationality and rewards them for success; appreciates its employees, creates the conditions to enable each employee’s full professional potential; shows its respect for human dignity and personality and believes in the importance of a cooperative atmosphere and trust.

The Bank adheres to laws, ethical standards and the rules of fair business, fulfills its obligations and values its reputation.

Quality and Level of Service are essential factors for success. Improving customer service is the main task of all bank employees.

The Bank creates conditions for open and timely communication, healthy working microclimate, observance of safety measures, provides an opportunity for individual growth and self-affirmation. The Bank is interested in a proper observance of labor legislation.

Customer-centric standards and the conduction of profitable banking operations may guarantee Bank profitability.

PrivatBank does not allow revenge, discrimination, disciplinary sanctions and other negative consequences in relation to those who report on unacceptable behavior in the Bank.

The Bank is convinced that in order to achieve high performance, continuous growth is required, which is achieved by the correct estimation of the operation’s risk. Managers and employees, when making decisions, are guided by internal regulations, policies and regulatory risk exposure, risk limits regulatory acts.