Frequently Asked Questions
What are the software requirements for work in Privat24 Internet bank?
- in the menu item "Properties"/"Content"/"Autocomplete" turn off user name and password autocomplete in forms
- in the menu item "Properties"/"Advanced"/"Security" select "Do not save encrypted pages to disk."
I forgot the password. What should I do if my login to Privat24 is blocked?
Step 1. Enter your mobile number, last 4 digits of your card number, email address and new password.
Step 2. Enter the one-time password received to your phone and confirm the password change.
How do I add or remove a card in my Privat24 account?
Step 1. Enter the card number, click "Send".
Step 2. Confirm the transaction with the password sent to your mobile phone. Within 3 minutes the application will be processed, the card will be added.
How do I change my login password to Privat24?
Step 1. Enter the old password and the new password you want to use, click Continue.
Step 2. Confirm the transaction with the password sent to your mobile phone. After your logout Privat24 the password will be changed.
I lost my phone and cannot log in Privat24. How do I change my login (phone number to log in Privat24) if the old phone number is inactive?
How do I change my login (phone number to log in Privat24) if the old phone number is active?
Step 1. Enter your new phone number.
Step 2. Confirm the operation with the password sent to your new phone number and click "Confirm".
Step 3. Confirm the operation again with the password sent to your old phone number and click "Save Changes."
Is it safe to use Wi-Fi in places to work with Privat24?
What do I do if my phone with installed Privat24 is stolen?
Remember: you must inform PrivatBank employees about the loss of your phone! You can do it by calling 3700. Since your number is used for banking operations, we will temporarily disable the receipt of orders from it. As soon as you restore your number, inform the bank about it.
How to register in Privat24 application?
Can I use Privat24 application if I'm not registered with Privat24?
Can I use Privat24 application to contact the bank employee?
- by writing in the chat;
- by writing a letter to the bank;
- by calling via Skype;
- by regular phone call.
And all of this in one click!
I extended the card validity period. Should I re-activate the service?
Should I use only uppercase letters in the text of an SMS request?
Can I make a transfer between the cards in different currencies via SMS-banking?
What is the maximum amount I can transfer between cards with an SMS command?
What happens if I enter the wrong card number of the recipient at the time of replenishment?
What happens if I enter the wrong PIN at the time of the transaction?
Is the "Payments by phone" service available to all clients automatically?
Are the calls to 3700 toll-free?
What types of payments can I make by phone?
What details do I need to provide for a transfer to an account in another Ukrainian bank?
- your account number;
- payment amount;
- details of the recipient: account number, EDRPOU, bank code, name;
- the recipient's mobile phone number.
Why is the recipient's phone number required?
Are there any limits on the amount of payments by phone?
How can I feel certain that the employee of the bank will do everything correctly and will not send payment to the wrong details?
Can I receive a payment confirmation in hard copy?
Is it safe to make payments by phone?
What should I do if I lose my mobile phone?