Payments and transfers

The client's browser must support the SSL protocol with a key length of 128 bits. You need to install the latest version of the Internet browser that you use. If necessary, change the browser settings according to the sample:

• in the menu item "Properties"/"Content"/"Autocomplete" turn off user name and password autocomplete in forms
• in the menu item "Properties"/"Advanced"/"Security" select "Do not save encrypted pages to disk."

Please follow the link http://privat24.ua/ and click "Lost your password?":
Step 1. Enter your mobile number, last 4 digits of your card number, email address and new password.
Step 2. Enter the one-time password received to your phone and confirm the password change.

In the menu All services >> Cards >> Add a card:
Step 1. Enter the card number, click "Send".
Step 2. Confirm the transaction with the password sent to your mobile phone. Within 3 minutes the application will be processed, the card will be added.

In the menu "Settings"/"Security"/"Changing the Login Password":
Step 1. Enter the old password and the new password you want to use, click Continue.
Step 2. Confirm the transaction with the password sent to your mobile phone. After your logout Privat24 the password will be changed.

To change the inactive number, contact the "Online Help" chat and tell the operator that you need to change your login. Specify that the old phone number is inactive.

In the menu "Settings"/"Security"/"Changing the Login":
Step 1. Enter your new phone number.
Step 2. Confirm the operation with the password sent to your new phone number and click "Confirm".
Step 3. Confirm the operation again with the password sent to your old phone number and click "Save Changes."

Absolutely! The application encrypts the data transmitted to the bank and received from the bank servers. Your accounts and money on them are always safe.

Even after stealing your phone, the criminal will not be able to steal your money - it is required to enter a password from Privat24 to log in the application. If you have recently launched the application, then in case of closure or inactivity on your part it will automatically log out of your account and ask again for the password.
Remember: you must inform PrivatBank employees about the loss of your phone! You can do it by calling 3700. Since your number is used for banking operations, we will temporarily disable the receipt of orders from it. As soon as you restore your number, inform the bank about it.

You can register on the website www.privat24.ua or directly through the application by clicking «Registration» on the home screen.

Yes! You can use any credit card to top up a mobile account by specifying the number yourself or selecting it from the phone book. The basic SMS-banking commands are also available before entering the login and password. You can see all the functions of the app by clicking "Demo" on the login screen. You need to register to manage your accounts.

Yes! You can do this in 4 ways:
- by writing in the chat;
- by writing a letter to the bank;
- by calling via Skype;
- by regular phone call.
And all of this in one click!

If upon the reissue the card number remains unchanged, a new registration is not required.

The letter case in SMS commands makes no difference.

No, it is impossible.

The maximum amount of transfer between cards is UAH 15,000 per day.

You can find the nearest self-service terminal on the map https://privatbank.ua/map/

If you enter an existing card number, then it will be replenished. Therefore, please check the correctness of entering the number before confirming the payment.

If the PIN-code is entered incorrectly 5 times in a row, the card will be retained by an ATM.

You can find the nearest ATM on the map https://privatbank.ua/map/

Before using the service, you will have to fill in the customer identification form at the branch. If you are a new client and just open an account in PrivatBank - this service will be activated automatically.

Calls to 3700 are toll-free for all mobile operators.

By calling you can make a transfer in UAH to an account of any Ukrainian bank.

Tell the operator:
- your account number;
- payment amount;
- details of the recipient: account number, EDRPOU, bank code, name;
- reference;
- the recipient's mobile phone number.

The phone number of the recipient is optional. It is required in case you want to send an SMS to the recipient about the payment made to him/her. The cost of this service is UAH 0.4.

You can make a payment for any amount.

The password and payment information are sent only to your mobile phone. The message will contain the details and amount of payment, so before you tell the password to the operator you can check everything.

The payment confirmation is its display in the statement. If necessary, you can print out the payment order at a branch of the bank.

Even if your authorized representative calls the customer support, the password and payment information will be sent only to your mobile number put into the bank's database. If your phone is stolen, the attacker will not be able to use your money on a bank account. We do not disclose all the technology, but we guarantee the security of payments.

In case of loss or theft of your mobile phone, you should immediately notify the bank about this fact. Payment by Phone service will be blocked for your phone number.