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Frequently Asked Questions
What are the software requirements for work in Privat24 Internet bank?
The client's browser must support the SSL protocol with a key length of 128 bits. You need to install the latest version of the Internet browser that you use. If necessary, change the browser settings according to the sample:
- in the menu item "Properties"/"Content"/"Autocomplete" turn off user name and password autocomplete in forms
- in the menu item "Properties"/"Advanced"/"Security" select "Do not save encrypted pages to disk."
I forgot the password. What should I do if my login to Privat24 is blocked?
Please follow the link http://privat24.ua/ and click "Lost your password?":
Step 1. Enter your mobile number, last 4 digits of your card number, email address and new password.
Step 2. Enter the one-time password received to your phone and confirm the password change.
Step 1. Enter your mobile number, last 4 digits of your card number, email address and new password.
Step 2. Enter the one-time password received to your phone and confirm the password change.
How do I add or remove a card in my Privat24 account?
In the menu All services >> Cards >> Add a card:
Step 1. Enter the card number, click "Send".
Step 2. Confirm the transaction with the password sent to your mobile phone. Within 3 minutes the application will be processed, the card will be added.
Step 1. Enter the card number, click "Send".
Step 2. Confirm the transaction with the password sent to your mobile phone. Within 3 minutes the application will be processed, the card will be added.
How do I change my login password to Privat24?
In the menu "Settings"/"Security"/"Changing the Login Password":
Step 1. Enter the old password and the new password you want to use, click Continue.
Step 2. Confirm the transaction with the password sent to your mobile phone. After your logout Privat24 the password will be changed.
Step 1. Enter the old password and the new password you want to use, click Continue.
Step 2. Confirm the transaction with the password sent to your mobile phone. After your logout Privat24 the password will be changed.
I lost my phone and cannot log in Privat24. How do I change my login (phone number to log in Privat24) if the old phone number is inactive?
To change the inactive number, contact the "Online Help" chat and tell the operator that you need to change your login. Specify that the old phone number is inactive.
How do I change my login (phone number to log in Privat24) if the old phone number is active?
In the menu "Settings"/"Security"/"Changing the Login":
Step 1. Enter your new phone number.
Step 2. Confirm the operation with the password sent to your new phone number and click "Confirm".
Step 3. Confirm the operation again with the password sent to your old phone number and click "Save Changes."
Step 1. Enter your new phone number.
Step 2. Confirm the operation with the password sent to your new phone number and click "Confirm".
Step 3. Confirm the operation again with the password sent to your old phone number and click "Save Changes."
Is it safe to use Wi-Fi in places to work with Privat24?
Absolutely! The application encrypts the data transmitted to the bank and received from the bank servers. Your accounts and money on them are always safe.
What do I do if my phone with installed Privat24 is stolen?
Even after stealing your phone, the criminal will not be able to steal your money - it is required to enter a password from Privat24 to log in the application. If you have recently launched the application, then in case of closure or inactivity on your part it will automatically log out of your account and ask again for the password.
Remember: you must inform PrivatBank employees about the loss of your phone! You can do it by calling 3700. Since your number is used for banking operations, we will temporarily disable the receipt of orders from it. As soon as you restore your number, inform the bank about it.
Remember: you must inform PrivatBank employees about the loss of your phone! You can do it by calling 3700. Since your number is used for banking operations, we will temporarily disable the receipt of orders from it. As soon as you restore your number, inform the bank about it.
How to register in Privat24 application?
You can register on the website www.privat24.ua or directly through the application by clicking «Registration» on the home screen.
Can I use Privat24 application if I'm not registered with Privat24?
Yes! You can use any credit card to top up a mobile account by specifying the number yourself or selecting it from the phone book. The basic SMS-banking commands are also available before entering the login and password. You can see all the functions of the app by clicking "Demo" on the login screen. You need to register to manage your accounts.
Can I use Privat24 application to contact the bank employee?
Yes! You can do this in 4 ways:
- by writing in the chat;
- by writing a letter to the bank;
- by calling via Skype;
- by regular phone call.
And all of this in one click!
- by writing in the chat;
- by writing a letter to the bank;
- by calling via Skype;
- by regular phone call.
And all of this in one click!
I extended the card validity period. Should I re-activate the service?
If upon the reissue the card number remains unchanged, a new registration is not required.
Should I use only uppercase letters in the text of an SMS request?
The letter case in SMS commands makes no difference.
Can I make a transfer between the cards in different currencies via SMS-banking?
No, it is impossible.
What is the maximum amount I can transfer between cards with an SMS command?
The maximum amount of transfer between cards is UAH 15,000 per day.
Where can I find the nearest self service terminal?
You can find the nearest self-service terminal on the map https://privatbank.ua/map/
What happens if I enter the wrong card number of the recipient at the time of replenishment?
If you enter an existing card number, then it will be replenished. Therefore, please check the correctness of entering the number before confirming the payment.
What happens if I enter the wrong PIN at the time of the transaction?
If the PIN-code is entered incorrectly 5 times in a row, the card will be retained by an ATM.
Where can I find the nearest ATM?
You can find the nearest ATM on the map https://privatbank.ua/map/
Is the "Payments by phone" service available to all clients automatically?
Before using the service, you will have to fill in the customer identification form at the branch. If you are a new client and just open an account in PrivatBank - this service will be activated automatically.
Are the calls to 3700 toll-free?
Calls to 3700 are toll-free for all mobile operators.
What types of payments can I make by phone?
By calling you can make a transfer in UAH to an account of any Ukrainian bank.
What details do I need to provide for a transfer to an account in another Ukrainian bank?
Tell the operator:
- your account number;
- payment amount;
- details of the recipient: account number, EDRPOU, bank code, name;
- reference;
- the recipient's mobile phone number.
- your account number;
- payment amount;
- details of the recipient: account number, EDRPOU, bank code, name;
- reference;
- the recipient's mobile phone number.
Why is the recipient's phone number required?
The phone number of the recipient is optional. It is required in case you want to send an SMS to the recipient about the payment made to him/her. The cost of this service is UAH 0.4.
Are there any limits on the amount of payments by phone?
You can make a payment for any amount.
How can I feel certain that the employee of the bank will do everything correctly and will not send payment to the wrong details?
The password and payment information are sent only to your mobile phone. The message will contain the details and amount of payment, so before you tell the password to the operator you can check everything.
Can I receive a payment confirmation in hard copy?
The payment confirmation is its display in the statement. If necessary, you can print out the payment order at a branch of the bank.
Is it safe to make payments by phone?
Even if your authorized representative calls the customer support, the password and payment information will be sent only to your mobile number put into the bank's database. If your phone is stolen, the attacker will not be able to use your money on a bank account. We do not disclose all the technology, but we guarantee the security of payments.
What should I do if I lose my mobile phone?
In case of loss or theft of your mobile phone, you should immediately notify the bank about this fact. Payment by Phone service will be blocked for your phone number.
