Service of additional protection against financial fraud.
Guaranteed return of your own or credit funds in case of fraud.

Contact your personal banker to activate the service.

The Bank's systems are secured and cannot be compromised

However, scammers are creative, there is a risk that you can enter your data on a phishing site, trust someone under the influence of negative emotions and give too much information. The most common fraud cases are:


Transfers to accounts of scammers under their pressure

Phone fraud

Internet fraud

Fake sites

Withdrawing funds from a stolen or lost card

Terms and conditions of the Fraud Protection service

Terms and conditions of the Fraud Protection service

Key advantages service:

  • unified insurance coverage limit for all types of fraud;
  • compensation for damage up to UAH 100,000 for basic types of social engineering;
  • risk coverage in case the seller does not provide the paid goods.

Programs within the service:

Insurance amount Price per month
Premium UAH 100,000 UAH 70
Exclusive UAH 200,000 UAH 140

Location of the insurance contract validity – the whole world. Service validity – 12 months.

Contact your personal banker to activate the service.

Service details

Which PrivatBank partners provide the Fraud Protection service?

  • UNIVERSALNA Insurance Company – AG series license № 569730 dated March 23, 2011.
  • VUSO Insurance Company - AE series license № 293950 dated July 31, 2014.

The insurance company is selected automatically by the Bank's system. The terms of product registration and settlement are identical in all companies.

Where can I find out more about the terms and conditions of the insurance contract?

  • The contract template of the UNIVERSALNA Insurance Company is available by your banker.
  • The contract template of the VUSO Insurance Company is available by your banker.

What types of fraud does the Fraud Protection service cover?

  1. Social engineering – card transactions under the manipulative psychological influence of a scammer.
  2. Illegal payment from a card account in a trade and service network using a lost or stolen card.
  3. Skimming – illegal payment transactions on a policyholder’s card account using a duplicate card and illegally obtained policyholder's card data.
  4. Mobile banking – illegal payment transactions on customer accounts by third parties without a payment card using SMS commands or illegal payment using SMS commands or SMS banking application by illegally obtained cardholder's phone and PIN code in the SMS banking application.
  5. ATM withdrawal without card – illegal payment transactions (including cash withdrawals) on customer accounts by third parties without a payment card at an ATM using a contactless payment interface, namely illegal receipt of funds / payment at an ATM without physical presence of a payment card by illegally obtained card data (as well as PIN code) and phone to receive an incoming call from PrivatBank for identification.
  6. Acquiring in the MOTO-operation mode / card payment without SMS confirmation of transaction – illegal payment transaction by third parties using the policyholder's payment card via phone, e-mail or the Internet in the MOTO-operation mode.
  7. Internet acquiring using 3D Secure security technology / payment on the Internet with SMS confirmation of the transaction – illegal payment transactions by third parties using the policyholder's payment card in the e-commerce system using 3D Secure security technology.
  8. Phone payments – illegal payment transactions on customer accounts by third parties through remote service - telephone communication channels with SMS-confirmation of the transaction (payment) or illegal payment transactions by phone 3700 or +38 (073) 900 00 02 by authorizing in the contact center of the Bank (illegal obtaining the card data, full name, contact phone number of the payment card holder) and obtaining the OTP password or the phone to receive the OTP password.
  9. Privat24 Internet Bank – illegal transactions on card, current or deposit account using Privat24 Internet Bank (the official channel of communication and information exchange between the Bank and the client) by:
    • obtaining the account holder's data (card data, full name, contact phone number) and password from Privat24;
    • obtaining the account holder's phone.
  10. Phishing, farming, vishing – illegal payment transactions on the policyholder's card account without a card / duplicate card using illegally obtained card details.
  11. Illegal cash withdrawal from a card account.
  12. Illegal funds transfer.
  13. LiqPay – illegal transfer of funds in a unique web interface to the e-mail address by entering payment details on the Internet and initiating a money transfer or illegal transfer of funds.
  14. Non-provision of goods – a seller’s non-provision (non-delivery) of goods, non-return of funds paid for the goods within 30 days from the date of payment by the policyholder for the ordered goods according to the details of the seller.

What is the insurance amount (coverage) and insurance payment? How are they calculated?

Insurance amount (coverage) – the amount of money within which the insurance company, in accordance with the terms and conditions of insurance, is obliged to make a payment in case of an insured event.

The insurance amount is established by agreement of the parties when concluding the contract.

Insurance payment – the funds that are a payment for insurance and are paid by the policyholder within the deadlines specified in the insurance contract. The amount of the insurance fee is calculated on the basis of the insurance rate and the insurance amount.

What to do if an insured event occurs?

  1. Contact PrivatBank at the premium support phone number +38 (073) 900 00 02 or use the Help Online chat and block the card. Submit your application for the insured event occurrence.
  2. Report the fraud to the police. Get your application number and an extract from the Unified Register of Pre-Trial Investigations.
  3. Submit the extract to your personal banker to form a conclusion.
  4. Wait for the fraud to be investigated and established.
  5. Receive compensation on your card.

Where will the insurance compensation be credited?

On the Payment card of the insured person. If this type of card is not available, the money will be credited to any other active card.

In which cases can I be refused the insurance compensation?

The Security Service of the Bank investigates each insured event individually, and then draws up an act. The main reasons for refusal:

  • insurance compensation is not paid if the insured event occurred within the first seven days from the date the insurance contract entered into force;
  • violation of the deadlines for notification of an insured event occurrence;
  • no payment under the insurance contract, if the insured event occurred in the period when the contract was not paid.