EXPRESS MONEY TRANSFERS

You can receive and send money quickly, safely and profitably with 7 money transfer systems

Transfer fee calculator

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The calculated fee is for informational purposes only. The final amount of the fee is displayed at the stage of transfer sending confirmation.

Sending and receiving money transfers

Sending
Receiving
Enrollment

If you want to send a transfer from PrivatBank, you should indicate the following:

  • the sum and currency of your transfer;
  • system of transfer;
  • receiving country;
  • payment details of the receiver;
  • other additional required data depending on the receiving country and on the selected system for urgent transfers.

Video manual

You can get the payment details for receiving an urgent money transfer

You can get the payment details for receiving an urgent money transfer

You can get the payment details for receiving an urgent money transfer via the Privat24 app. Just send the request to “Help Online” chat or call +380111111111 (field for the telephone number).

If you do not have the Privat24 app, you can download it now either from the

Choose a system to learn more about it:

PrivatMoney

PRIVATMONEY
Western Union

WESTERN UNION
MoneyGram

MONEYGRAM
RIA

RIA
Intelexpress

Intelexpress
Welsend

Welsend
Meest

Meest

Rates for sending money transfers

from a card
to a card
Universal Card (incl. Universal Gold Card) 0% (at the expense of own funds),
3% (at the expense of credit funds)
Card for Pay-outs 0%
Personal account 0%
Virtual card (Internet card) 0%
Rates for withdrawals from cards arehere
General provisions for instant money transfers
Universal Card (incl. Universal Gold Card) 0%
Card for Pay-outs 0%
Virtual card (Internet card) 0%
Rates for withdrawals from cards arehere
General provisions for instant money transfers

Transliteration rules for transfers

Cyrillic Latin Cyrillic Latin Cyrillic Latin
А А Л L Ч CH
Б B M M Ш SH
В V H N Щ SCH
Г G O O Ы Y
Д D П P I I
Е Е P R Ї Y
Ё Е C S Є E
Ж ZH T T Ь ""
З Z У U Ъ ""
И I Ф PH Э E
Й Y X KH Ю YU
К К Ц TS Я YA

How not to become a victim of scammers when making money transfers

How not to become a victim of scammers when making money transfers

Always remember that the safety of money transfers is in Your hands, we advise you to observe the following rules:

  • Do not disclose information about the money transfer to anyone other than the recipient.
  • If possible, avoid sending money to strangers.
  • Money transfers cannot be used as a proof of solvency. If a stranger asks you to provide a copy of the application for sending a transfer or other transaction information, it may be an attempt of fraud.
  • Do not make a transfer long before its receiving, for example, when planning a trip abroad.
  • Do not respond to calls / e-mails / SMS received on behalf of money transfer systems, about the need to send a transfer.
  • Do not respond to calls / e-mails / SMS about winning a lottery / a prize to receive which you must send a certain amount of money for the registration of the prize, payment of taxes, customs fees etc.

Frequently asked questions

What is the procedure (terms) for transferring funds?

The client must provide the following information to make a transfer:

  1. the amount and currency of the transfer;
  2. a transfer system;
  3. the country of receipt;
  4. recipient's data;
  5. other additional data, depending on the country of receipt and the selected system of express transfers.

How do I choose the most advantageous transfer system?

In the "send a transfer" block of Privat24 fill in the following fields:

  • country of receipt;
  • currency;
  • transfer amount.

Once this is done a list of available transfer systems will be displayed

For accurate fee calculation you can use the "Revise the fee" option

What is the minimum amount for sending an express money transfer?

all systems, except for Western Union:

  • USD 1
  • EUR 1
  • UAH 1

Western Union:

  • USD 4
  • EUR 4
  • UAH 86

Which countries are not available for sending/payment of urgent money transfers?

Iran, Iraq, Democratic People’s Republic of Korea, Cuba, Syria, Sudan, South Sudan, Nicaragua.

Unrecognized territories: AR Crimea, Republic of Abkhazia, Republic of South Ossetia, Nagorno-Karabakh Republic, Turkish Republic of Northern Cyprus, Pridnestrovian Moldavian Republic, Kosovo

Where can I find the nearest self-service terminal, ATM or branch of PrivatBank?

You can find it on the maphttps://privatbank.ua/map

What should I do if a transfer is not found by its control number?

  • Check the correctness of input of the control number;
  • Revise the control number and transfer data (amount, currency of pay-out) with the sender;
  • Apply to the on-line chat (to find the transfer).

What should I do if I get an error report when sending / receiving a transfer?

Apply to the on-line chat.

Where should I apply, if I have questions about express money transfers?

Call the customer support number 3700 or apply to the on-line chat.

What types of transfers are included in the taxable income?

For citizens of Ukraine, the amounts of transfers received from abroad (regardless of the method of receiving a transfer, i.e. crediting to the current (including card) account, in cash)) are the income on which you have to pay personal income tax. That means, the foreign income is the amount of the received international money transfer via any system (including SWIFT system, transfer systems such as Western Union, MoneyGram, etc., card systems such as VISA, MasterCard etc.).

Who and in what way should pay the tax?

The tax on the amount of received money transfers is to be paid by the individual receiving the transfer. The bank is not a withholding agent in payment of the amounts of transfers, that is, it does not deduct tax from the amount of the paid-out transfer and pays the transfer in full.

The individual receiving the transfer must independently include the amount of foreign income (international money transfers received) in the total annual taxable income and submit a tax return based on the results of the reporting tax year, to calculate and pay tax on such revenues to the budget.

What services does the bank provide in the field of express transfers?

Via PrivatMoney, Western Union, MoneyGram, INTELEXPRESS, RIA, you can send or receive a transfer.
Via the MEEST and Welsend systems, it is still only possible to receive a transfer.

What data of the transfer can be edited?

  • PrivatMoney - the recipient's full name;
  • Western Union - the recipient's full name, if the transfer is sent to the US, you can edit the state;
  • MoneyGram - the recipient's full name;
  • RIA - the recipient's full name;
  • INTELEXPRESS - the recipient's full name.

How fast will the recipient receive a transfer?

Transfers are instant.

Where can I get to know the fee for sending a transfer?

You can find it: - on the PrivatBank website → the page of the corresponding system → the "Rates" block ; - in «All services» menu of Privat24 → «Transfers» → «Send».

Where can I get to know the locations of self-service machines?

Branches, ATMs, terminals: map

What is the procedure for solving disputes between participants and users of payment systems?

The procedure for solving disputes between participants and users.

The financial claims of customers (users of payment systems) are reviewed and answered directly by the Direct participant/Indirect participant (for the clients of the payment systems that he/she is served).

The Customer submits a claim to a Direct participant / Indirect participant. The participant conducts an appropriate investigation on the basis of this claim.

If necessary, the client shall provide the Direct participant / Indirect participant with the necessary documents confirming the claim. If required, JSC CB PRIVATBANK applies to the payment organization of the transfer system to resolve the client's claim.

Disputes between the Participants and / or users should not affect the execution of properly initiated money transfer transactions. The period of dispute resolution is from 1 to 120 banking days.

What are the currencies for funds transfer?

PrivatMoney: USD, EUR, UAH

Western Union: USD, EUR, UAH

MoneyGram: USD, EUR

Welsend: USD, EUR

MEEST: USD

RIA: USD, EUR

INTELEXPRESS: USD, EUR

What is the exchange rate?

The current exchange rate of PrivatBank is available at the main page of its website - https://en.privatbank.ua/

Where can I find the locations of acceptance / cash pay-outs points?

На сторінці https://en.privatbank.ua/map

Does Privatbank cooperate with the Hazri funds transfer system?

No. The Hazri money transfer system ceased operations in Ukraine.

What money transfer systems does PrivatBank work with?

There are 7 money transfer systems available:

1. Western Union
Payment organization: Western Union Network (France), SAS
Address: 48/50 Rue de la Victoire 75311 Paris Cedex 09, France

2. MoneyGram
Payment organization: MoneyGrаm Payment Systems, Inc.
Address: 1550 Utica Avenue South, Minneapolis, MN 55416, USA

3. RIA
Payment organization: CONTINENTAL EXCHANGE SOLUTIONS, INC.
Address: 7001 Village Drive, Suite 200, Buena Park, California 90621 USA

4. MEEST
Payment organization:
MEEST Corporation Inc.
Address: 97 Six Point Road, Toronto, Ontario, Canada, M8Z2X3

5. Welsend
Payment organization:
JSB Ukrgasbank
Legal address: 1 Erevanska Str., Kyiv, 03087, Ukraine
Postal address: 16-22 B. Khmelnytskyi Str., Kyiv, 01030, Ukraine

6. PrivatMoney
Payment organization:
JSC CB PRIVATBANK
Legal address:
1d Hrushevskoho Str., Kyiv, 01001, Ukraine
Correspondence address:
50 Naberezhna Peremogy Str., Dnipro, 49094, Ukraine

7. INTELEXPRESS
Payment organization:
JSC Microfinance Organization "INTELEXPRES"
Address: Prosp. Agmashenebeli, 89/24, Tbilisi, 0102, Georgia

What is the fee for sending a transfer in PrivatBank?

Fee for sending a transfer depends on the amount, direction and system of transfer.

Where can I get to know the fee for sending a transfer?

The fee can be found at:

  • The website of PrivatBank → The page of the corresponding system → the block "Rates"
  • Privat24 «All services» → «Transfers», select «Send»

What is the fee for receiving a transfer in PrivatBank?

  • receiving a transfer in cash is free of charge;
  • crediting a transfer to a card is free of charge;
  • cash withdrawal from a card is according to the card's rates.

What channels can be used to send and receive express money transfers?

In PrivatBank you can send / receive express money transfers through the following sales channels:

  • in the branches of the bank (by using your card or in cash);
  • in Privat24 (by using your card) - web and mobile application;
  • in the Call Center (by using your card) - at 3700;
  • at self-service terminals of the bank (by using your card or in cash);
  • at ATMs (receiving to your card).

What information should a client provide in order to send a transfer?

  • the amount and currency of the transfer;
  • to choose a transfer system;
  • country of receipt;
  • recipient's data;
  • other additional data, depending on the country of receipt and the selected system of express transfers.

Does PrivatBank work with INTELEXPRESS?

Yes, PrivatBank works with this system, both for sending and for payment.

Can I send a transfer within Ukraine (in foreign currency)?

To send money transfers within the country you can use PrivatMoney and Western Union systems and you can transfer money only in UAH.

You can make a currency transfer by using SWIFT payment to your/your family member's account.

Is it possible to send/receive urgent funds transfer in foreign currency to the card in UAH?

Yes, by all channels, without time limitations.

Is it possible to receive a transfer in cash?

Yes, you can do it in a branch of PrivatBank. In order to receive cash, we recommend ordering a currency at a bank branch in Privat24 or calling the hotline 3700.

What are the express money transfers?

It is an instant transfer of funds by means of payment systems, which allows you to quickly, securely and efficiently carry out transfers both within the territory of Ukraine and abroad.

What are the limitations for residents when sending and receiving express money transfers within Ukraine?

Residents can send / receive transfers both in cash and with the opening of a card / account:

  • the client can send money in cash (without opening an account) - no more than UAH 150,000 per day;
  • with the opening of a card / account - no limitations.

You can receive transfers in cash without any daily limitations.

Express money transfers within Ukraine are not made in foreign currency.

Can non-residents send and receive money transfers?

Yes, in Ukraine money transfers can be sent and received by both permanent residents of our country and "guests" who are temporarily on the territory of Ukraine (non-residents).

What are the limitations for non-residents on pay-outs of express money transfers?

Within Ukraine:

A non-resident cannot receive a transfer within Ukraine in national currency to a card/account.

A pay-out is made only in cash at the bank branch.

Express money transfers within Ukraine are not made in foreign currency.

 

From abroad:

 

There are no limits on pay-out:

Transfers in foreign currency can be received in cash (the amount equivalent to UAH 150,000 inclusive) or to a card (the amount exceeding equivalent to UAH 150,000).

What channels can be used to return the transfer?

  • at the bank's branch;
  • in Privat24 (Money Transfer Archive);
  • by calling 3700

How do I return a transfer by myself?

To do this, you need to log in Privat24 "All services" - Transfers - New transfer archive, - to choose a transfer system, the type of a transaction - sending, select the required transfer from the list of transfers, click on the "return the transfer" button.

Will the fee be returned when the transfer is returned?

If you return the transfer on the day of its sending, the amount of the transfer and the fee will be returned.

If you return the transfer on the following days, the amount of the transfer will be returned, the fee will be returned only if it is returned by the transfer system

The transfer amount will be returned only to a card in the currency of the transfer;

The fee amount will be returned only to a card in UAH.

How long does it take to receive money when I return the transfer?

The funds will be returned to a sender's card instantly.

Exception: Western Union - the period of return is from 3 to 7 banking days.

What channels can be used to edit the transfer?

  • at the bank's branch;
  • in Privat24 (Money Transfer Archive);
  • by calling 3700

How can I edit the transfer by myself?

You need to log in Privat24 "All services" - Transfers - New transfer archive, - to choose a transfer system, the type of a transaction - sending, select the required transfer from the list of transfers, click on the "edit data" button, and make changes in the window.