EXPRESS MONEY TRANSFERS

You can receive and send money quickly, safely and profitably with 7 money transfer systems

Choose a system to learn more about it:

Rates for sending money transfers

from a card
to a card
Universal Card (incl. Universal Gold Card) 0% (at the expense of own funds),
3% (at the expense of credit funds)
Card for Pay-outs 0%
Personal account 0%
Virtual card (Internet card) 0%
Rates for withdrawals from cards arehere
Universal Card (incl. Universal Gold Card) 0%
Card for Pay-outs 0%
Virtual card (Internet card) 0%
Rates for withdrawals from cards arehere

Transliteration rules for transfers

See

How not to become a victim of scammers when making money transfers

How not to become a victim of scammers when making money transfers

Always remember that the safety of money transfers is in Your hands, we advise you to observe the following rules:

  • Do not disclose information about the money transfer to anyone other than the recipient.
  • If possible, avoid sending money to strangers.
  • Money transfers cannot be used as a proof of solvency. If a stranger asks you to provide a copy of the application for sending a transfer or other transaction information, it may be an attempt of fraud.
  • Do not make a transfer long before its receiving, for example, when planning a trip abroad.
  • Do not respond to calls / e-mails / SMS received on behalf of money transfer systems, about the need to send a transfer.
  • Do not respond to calls / e-mails / SMS about winning a lottery / a prize to receive which you must send a certain amount of money for the registration of the prize, payment of taxes, customs fees etc.

Frequently Asked Questions

What are the express money transfers?

It is an instant transfer of funds by means of payment systems, which allows you to quickly, securely and efficiently carry out transfers both within the territory of Ukraine and abroad.

What money transfer systems does PrivatBank work with?

There are 6 money transfer systems available:

1. Western Union
Payment organization: Western Union Network (France), SAS
Address: 48/50 Rue de la Victoire 75311 Paris Cedex 09, France

2. MoneyGram
Payment organization: MoneyGrаm Payment Systems, Inc.
Address: 1550 Utica Avenue South, Minneapolis, MN 55416, USA

3. RIA
Payment organization: CONTINENTAL EXCHANGE SOLUTIONS, INC.
Address: 7001 Village Drive, Suite 200, Buena Park, California 90621 USA

4. MEEST
Payment organization:
MEEST Corporation Inc.
Address: 97 Six Point Road, Toronto, Ontario, Canada, M8Z2X3

5. Welsend
Payment organization:
JSB Ukrgasbank
Legal address: 1 Erevanska Str., Kyiv, 03087, Ukraine
Postal address: 16-22 B. Khmelnytskyi Str., Kyiv, 01030, Ukraine

6. PrivatMoney
Payment organization:
JSC CB PRIVATBANK
Legal address:
1d Hrushevskoho Str., Kyiv, 01001, Ukraine
Correspondence address:
50 Naberezhna Peremogy Str., Dnipro, 49094, Ukraine

What is the fee for sending a transfer in PrivatBank?

Fee for sending a transfer depends on the amount, direction and system of transfer.

Where can I get to know the fee for sending a transfer?

The fee can be found at:

  • The website of PrivatBank → The page of the corresponding system → the block "Rates"
  • Privat24 «All services» → «Transfers», select «Send»

What is the fee for receiving a transfer in PrivatBank?

  • receiving a transfer in cash is free of charge;
  • crediting a transfer to a card is free of charge;
  • cash withdrawal from a card is according to the card's rates.

What channels can be used to send and receive express money transfers?

In PrivatBank you can send / receive express money transfers through the following sales channels:

  • in the branches of the bank (by using your card or in cash);
  • in Privat24 (by using your card) - web and mobile application;
  • in the Call Center (by using your card) - at 3700;
  • at self-service terminals of the bank (by using your card or in cash);
  • at ATMs (receiving to your card).

What information should a client provide in order to send a transfer?

  • the amount and currency of the transfer;
  • to choose a transfer system;
  • country of receipt;
  • recipient's data;
  • other additional data, depending on the country of receipt and the selected system of express transfers.

Does PrivatBank work with INTELEXPRESS?

No, PrivatBank does not work with this system, but you can check the control numbers for pay-out in the Welsend system.

Can I send a transfer within Ukraine (in foreign currency)?

To send money transfers within the country you can use PrivatMoney and Western Union systems and you can transfer money only in UAH.

You can make a currency transfer by using SWIFT payment to your/your family member's account.

How can I receive a transfer in foreign currency?

If the transfer amount does not exceed UAH 150,000 (equivalent) per day: you can receive it to your card or in cash at the cash desk (if the required amount is available at the cash desk at the time of receipt of the transfer).

If the amount exceeds UAH 150,000 (equivalent), you can receive it to your card (in the currency of the transfer), with no restrictions on cash withdrawal from the card.

Can I receive an express money transfer in foreign currency to my card in UAH?

Yes, you can do it in Privat24 on working days from 10:00 to 16:00 at the current rate of the Bank at the time of the transaction.

Is it possible to receive a transfer in cash?

Yes, you can do it in a branch of PrivatBank.

What are the limitations for residents when sending international express money transfers?

  • sending no more than equivalent of UAH 15,000 per day without supporting documents (both in cash and from the card);
  • for the amount of more than equivalent of UAH 15,000 per day - with supporting documents (sending is possible only from the card / account);

International express money transfers in foreign currency can be sent from a client's card (current account) in the currency of the transfer or in cash currency at the cash desk.

What are the limitations for residents when sending and receiving express money transfers within Ukraine?

Residents can send / receive transfers both in cash and with the opening of a card / account:

  • the client can send money in cash (without opening an account) - no more than UAH 80,000 per day;
  • with the opening of a card / account - no limitations.

You can receive transfers in cash without any daily limitations.

Express money transfers within Ukraine are not made in foreign currency.

In what cases can a resident transfer an amount of more than UAH 15,000 to individuals?

In case of sending a transfer to relatives or in case of departure for permanent residence abroad. You must provide supporting documents to send such transfers.

Can non-residents send and receive money transfers?

Yes, in Ukraine money transfers can be sent and received by both permanent residents of our country and "guests" who are temporarily on the territory of Ukraine (non-residents).

What are the limitations for non-residents on pay-outs of express money transfers?

Within Ukraine:

A non-resident cannot receive a transfer within Ukraine in national currency to a card/account.

A pay-out is made only in cash at the bank branch.

Express money transfers within Ukraine are not made in foreign currency.


From abroad:

There are no limits on pay-out:

Transfers in foreign currency can be received in cash (the amount equivalent to UAH 150,000 inclusive) or to a card (the amount exceeding equivalent to UAH 150,000).

What channels can be used to return the transfer?

  • at the bank's branch;
  • in Privat24 (Money Transfer Archive);
  • by calling 3700

How do I return a transfer by myself?

To do this, you need to log in Privat24 "All services" - Transfers - New transfer archive, - to choose a transfer system, the type of a transaction - sending, select the required transfer from the list of transfers, click on the "return the transfer" button. Manual

Will the fee be returned when the transfer is returned?

If you return the transfer on the day of its sending, the amount of the transfer and the fee will be returned.

If you return the transfer on the following days, the amount of the transfer will be returned, the fee will be returned only if it is returned by the transfer system

The transfer amount will be returned only to a card in the currency of the transfer;

The fee amount will be returned only to a card in UAH.

How long does it take to receive money when I return the transfer?

The funds will be returned to a sender's card instantly.

Exception: Western Union - the period of return is from 3 to 7 banking days.

What channels can be used to edit the transfer?

  • at the bank's branch;
  • in Privat24 (Money Transfer Archive);
  • by calling 3700

How can I edit the transfer by myself?

You need to log in Privat24 "All services" - Transfers - New transfer archive, - to choose a transfer system, the type of a transaction - sending, select the required transfer from the list of transfers, click on the "edit data" button, and make changes in the window.

What data of the transfer can be edited?

  • PrivatMoney - the recipient's full name;
  • Western Union - the recipient's full name, if the transfer is sent to the US, you can edit the state;
  • MoneyGram - the recipient's full name;
  • Sigue - the recipient's full name;
  • RIA - the recipient's full name.

How do I choose the most advantageous transfer system?

In the "send a transfer" block of Privat24 fill in the following fields:

  • country of receipt;
  • currency;
  • transfer amount.

Once this is done a list of available transfer systems will be displayed

For accurate fee calculation you can use the "Revise the fee" option

What is the minimum amount for sending an express money transfer?

all systems, except for Western Union:

  • USD 1
  • EUR 1
  • RUB 1
  • UAH 1

Western Union:

  • USD 3
  • EUR 3
  • RUB 200
  • UAH 81

What is the maximum amount for sending an express money transfer in the self service area?

Sending at self-service terminal:

  • transfers within Ukraine - UAH 80,000 (if the client is identified by card, when debiting the transfer amount from the card);
  • international transfers - no more than equivalent to UAH 15,000 per day.

Sending in Privat24:

  • transfers within Ukraine - UAH 80,000;
  • international transfers - no more than equivalent to UAH 15,000 per day.

Sending via call center (amount of sending a transfer at a time):

  • within Ukraine - UAH 2,000;
  • international - equivalent to UAH 2,000 (at the NBU exchange rate).

To which countries is it forbidden to send / pay out express money transfers?

Iran, Iraq, Democratic People's Republic of Korea, Syria, Yemen, Myanmar (Burma), Central African Republic, Somalia, Sudan, South Sudan, Democratic Republic of the Congo, Libya, Afghanistan, Bosnia and Herzegovina, Ethiopia, Pakistan, Serbia, Trinidad and Tobago and Tobago, Tunisia, Sri Lanka, Burundi, Sierra Leone, Zimbabwe, Lebanon, Liberia, Venezuela, Cuba, Crimea, Republic of Abkhazia, Republic of South Ossetia, Nagorno-Karabakh Republic, Turkish Republic of Northern Cyprus, the Pridnestrovian Moldavian Republic

Where can I find the nearest self-service terminal, ATM or branch of PrivatBank?

You can find it on the maphttps://privatbank.ua/map

What should I do if a transfer is not found by its control number?

  • Check the correctness of input of the control number;
  • Revise the control number and transfer data (amount, currency of pay-out) with the sender;
  • Apply to the on-line chat (to find the transfer).

What should I do if I get an error report when sending / receiving a transfer?

Apply to the on-line chat.

Where should I apply, if I have questions about express money transfers?

Call the customer support number 3700 or apply to the on-line chat.

What types of transfers are included in the taxable income?

For citizens of Ukraine, the amounts of transfers received from abroad (regardless of the method of receiving a transfer, i.e. crediting to the current (including card) account, in cash)) are the income on which you have to pay personal income tax. That means, the foreign income is the amount of the received international money transfer via any system (including SWIFT system, transfer systems such as Western Union, MoneyGram, etc., card systems such as VISA, MasterCard etc.).

Who and in what way should pay the tax?

The tax on the amount of received money transfers is to be paid by the individual receiving the transfer. The bank is not a withholding agent in payment of the amounts of transfers, that is, it does not deduct tax from the amount of the paid-out transfer and pays the transfer in full.

The individual receiving the transfer must independently include the amount of foreign income (international money transfers received) in the total annual taxable income and submit a tax return based on the results of the reporting tax year, to calculate and pay tax on such revenues to the budget.

What services does the bank provide in the field of express transfers?

Via PrivatMoney, Western Union, MoneyGram, Sigue, RIA, you can send or receive a transfer. Via the MEEST and Welsend systems, it is still only possible to receive a transfer.

What is the procedure (terms) for transferring funds?

The client must provide the following information to make a transfer:

  1. the amount and currency of the transfer;
  2. a transfer system;
  3. the country of receipt;
  4. recipient's data;
  5. other additional data, depending on the country of receipt and the selected system of express transfers.

How fast will the recipient receive a transfer?

Transfers are instant.

Where can I get to know the fee for sending a transfer?

You can find it: - on the PrivatBank website → the page of the corresponding system → the "Rates" block ; - in «All services» menu of Privat24 → «Transfers» → «Send».

Where can I get to know the locations of self-service machines?

Branches, ATMs, terminals: map

What is the procedure for solving disputes between participants and users of payment systems?

The procedure for solving disputes between participants and users.

The financial claims of customers (users of payment systems) are reviewed and answered directly by the Direct participant/Indirect participant (for the clients of the payment systems that he/she is served).

The Customer submits a claim to a Direct participant / Indirect participant. The participant conducts an appropriate investigation on the basis of this claim.

If necessary, the client shall provide the Direct participant / Indirect participant with the necessary documents confirming the claim. If required, JSC CB PRIVATBANK applies to the payment organization of the transfer system to resolve the client's claim.

Disputes between the Participants and / or users should not affect the execution of properly initiated money transfer transactions. The period of dispute resolution is from 1 to 120 banking days.

Where should I apply, if I have questions about express money transfers?

Call the customer support number 3700 or write to the Online Help chat.

What are the currencies for funds transfer?

PrivatMoney: USD, EUR, UAH

Western Union: USD, EUR, UAH, RUB

MoneyGram: USD, EUR

Welsend: USD, EUR

MEEST: USD

Sigue: USD, EUR

RIA: USD, EUR

What is the exchange rate?

The current exchange rate of PrivatBank is available at the main page of its website - https://en.privatbank.ua/

Where can I find the locations of acceptance / cash pay-outs points?

На сторінці https://en.privatbank.ua/map