Premium package

Premium Digital card already in your smartphone

3 steps to the Premium package:

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Step 1

Choose Order the Card

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Step 2

Log in and fill in the required information.

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Step 3

Your card is ready for use and available in the Privat24 app.

Premium services:

Personal Banker

Personal Banker

A person whose competence and delicious coffee will leave none indifferent.

 

Personal Banker will be happy to:

  • arrange the convenient provision of banking services (remotely or at premium offices) for you and your family;
  • pay for utilities and other services, make transfers and any other financial transactions;
  • select banking products that will be interesting and useful for you and your family;
  • give advice on the profitable use of funds and lending products;
  • tell you about the innovative products offered by the Bank;
  • register you to participate in premium promotional offers and loyalty programs;
  • give advice on how to use your premium card and additional services for maximum benefit.

Saving your time is Personal Banker’s main task.

Chat with a banker

Chat with a banker

You can always get manager's advice in the Privat24 chat. The manager will always be there to help you make any transaction promptly and effortlessly. The manager can also show you how to perform any standard or non-standard operations freely and quickly.

Premium Support

Premium Support

PrivatBank Premium Support is always at your disposal and ready to provide you with high-quality and fast solutions to your banking issues.

Our specialists from Premium Support and voice assistant Maria will help you in operating with your cards, making payments and ordering cash, check on your access to airport services, etc.

We are looking forward to help you in our Privat24 app or call us by +38 (073, 050, 098) 900 00 02

Click here for more details

Concierge Service

Concierge Service

Concierge Service managers from our partners are always at your disposal and ready to provide quality and fast solutions to your personal issues: buying tickets, registering for a flight, arranging your leisure, delivering food or flowers, and much more.

Just choose where to address depending on what payment system and premium card you’ve got (Visa or Mastercard). If you have cards from both payment systems, then you’ve got twice as many options – you can address both services.

Mastercard

Visa:

Click here for more details

Credit limit

Credit limit

Holders of PrivatBank premium cards get unsecured credit limit with a grace period of up to 55 days*! The maximum amount of the credit limit depends on the type of premium service package:

  • Premium: up to UAH 300 000
  • Premium PLUS: up to UAH 300 000
  • Premium MAX: up to UAH 400 000

The amount of the credit limit is calculated individually for each customer and depends on many factors. Learn more

Information on the essential features of the service

Consumer credit terms

Template of an application for banking services

* Grace period of up to 55 days is available for cards issued after February 20, 2019.

Safe deposit box rental

Safe deposit box rental

Rent a safe deposit box at PrivatBank and know that your valuables are safe and secure. The boxes can be used to store confidential documents, securities, cash, jewelry and other valuables. Stored in secure safety lockers, they will be protected from theft. You can also make a list of people who will have access to your valuables. Your personal banker will help you choose the size of the deposit box and rental period that best suit your needs.

Learn more

Juniorbank Business School

Juniorbank Business School

Children of the premium customers who are from 6 to 17 can be students of the JuniorBank business school, and gain experience and knowledge from PrivatBank top managers.

Your children will learn the secrets of the banking world, and even more:

  • About family economy, financial goals and their effect on our life;
  • Savings and investments, business and management;
  • Public speaking and leadership;
  • Time management secrets.

At the end of the study, each student will receive a certificate signed by the Chairperson of PrivatBank Management Board.

To the online school

Online Insurance

Online Insurance

You can get any kind of insurance for you and your family in Privat24 app.

Advice on Domestic Government Bonds

Advice on Domestic Government Bonds

Premium customers of PrivatBank can buy and sell domestic government bonds, open a securities account, manage their investment portfolio and much more. Your Personal Banker will help you make any transactions with domestic government loan bonds.

Learn more

Travel services

Visa
Mastercard
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Telemedicine

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Telemedicine

A telemedicine package with your Visa Platinum premium card includes:

  • psychological support - 5 consultations per year
  • сonsultations with a family doctor or specialists* for the whole family 5 free consultations per year;
  • online lectures about health – unlimited.

* Specialists include: general practitioner, pediatrician, gynecologist, surgeon, gastroenterologist, dermatologist and others.


How to use the service?

Step 1. Go to the Visa chat bot from your financial phone number, click on “Telemedicine” and select the desired section from the menu.

Step 2. Click “Check Service Availability”, link your card indicating its full details, and follow the prompts.

Step 3. Click “Order Service” and go to the chat with ARX Insurance Company.

Step 4. Indicate full name, date of birth, location and premium card level to confirm your data (for first time users).

Step 5. Order the service by following the prompts and use the service 24/7.

More about service

Free luggage packing (available right after we win)

Free luggage packing (available right after we win)

Nice offer in Boryspil airport – 2 free packings of luggage for a calendar year.

Branded Visa desk is placed on the 3rd level in Terminal D in International flights zone. Passengers of domestic flights zone can use the service by going up from the 2nd level.

Go to the desk, give your Visa premium card to the administrator, and tell that you want to use your free luggage packing. A maximum of two pieces of luggage per cardholder may be packed per day. 1 suitcase = 1 pack.

Access prerequisite: Availability of expenses totaling UAH 5,000 or more at retail outlets and/or online from the Visa Platinum card 30+5 days prior to departure (the day of departure and 5 days to it aren’t taken into account).

“Privilege Universe” from Visa

“Privilege Universe” from Visa

“Privilege Universe” from Visa

“Privilege Universe” from Visa

Exclusive loyalty program for PrivatBank Visa cardholders only.

Sign up online and collect points for settlements on the Internet.

Points can be redeemed for e-certificates.

Hotels at Agoda.com (available right after we win)

Hotels at Agoda.com (available right after we win)

Book hotels at 12% discount, when you pay with your Visa Platinum card.

Discount is applied automatically to offers marked “Participating in the action”, when selecting hotels by clicking on the link and indicating your Visa Platinum card.

50% Bolt discount (available right after we win)

50% Bolt discount (available right after we win)

Save 50% on travel to and from Ukrainian airports with Bolt.

This offer is valid in Kyiv, Kharkiv, Lviv, Odessa, Dnipro and Zaporizhzhia, only for travel to the airports in these cities.

It's easy to take advantage of the offer:

Step 1. Download Bolt application (Google Play, App Store).

Step 2. Add your Visa Platinum/Visa Signature/Visa Infinite card as a payment method to your Bolt wallet.

Step 3. Book trips to or from the airport – the discount will be applied automatically.

Offer conditions:

  • maximum discount for one trip – 50%, but no more than UAH 200;
  • the maximum number of trips with discount per month – not more than 4;
  • valid till 30.06.2022.

LoungeKey

LoungeKey

LoungeKey program is your access to more than 1,000 business lounges in airports around the world, regardless of the airline or ticket class. All you have to do is to give your PrivatBank premium card the lounge administrator and notify him/her of your visit under the LoungeKey program.

With Visa Platinum card, you as the cardholder have free 2 visits per calendar year. Each subsequent visit or guest fee is $32 USD.

Access prerequisite: Availability of expenses totaling UAH 5,000 or more at retail outlets and/or online from the Visa Platinum card 30+5 days prior to departure (the day of departure and 5 days to it aren’t taken into account).

Download the App (for iOS or Android) and check:

  • business lounge locations;
  • terms and conditions of stay;
  • hours of operation;
  • attendance history.
Learn more – here.

Privilege catalogue

Privilege catalogue

No matter where you are, enjoy privileges and special offers with your Visa premium card.

A set of discounts and customized offers from partners worldwide.

Offers are available in categories:

  • Entertainment
  • Transport
  • Restaurants
  • Shopping
  • Leisure
  • Hotels

Check the available offers for your card on the web-site.

Discounted Car Rental

Discounted Car Rental

You get up to 35% discount on AVIS car renting on web-site f you pay with Visa Signature card. Additional offers from other car rental companies can be found on the official Visa web-site.

Concierge service will help you book a car 24/7!

50% parking discount (available right after we win)

50% parking discount (available right after we win)

How to use the offer?

  1. Leave your car in the multi-level Boryspil Airport parking lot (in front of Terminal D).
  2. Pay for parking with your premium Visa card.
  3. Get 50% discount for the whole time of stay (but not more than UAH 200). The discount is not valid, if you pay with Google Pay or Apple Pay.

The maximum discount is UAH 200.

The offer is multiple and does not require any additional conditions or promo codes.

The offer is valid till 31.05.2022 for Visa Platinum, Visa Signature and Visa Infinite cards.

More details on the web-site.

Visa Luxury Hotel Collection

Visa Luxury Hotel Collection

Access to over 900 exclusive hotels worldwide and unique offers on the web-site:

  • VIP guest status;
  • best price guarantee;
  • free in-room Wi-Fi, if available;
  • $25 food and beverage voucher;
  • etc.

A concierge service will help choose of a hotel and make reservations.

Fast Track International

Fast Track International

Fast Track International service is available for Visa Platinum, Visa Signature and Visa Infinite cardholders on the international and domestic flights in the following airports:

  • Istanbul, Turkey;
  • Larnaca, Republic of Cyprus (LCA);
  • Milan-Malpensa, Italy (MXP);
  • “Milan-Bergamo”, Italy (BGY);
  • “Rome-Fiumicino”, Italy (FCO);
  • “Rome-Ciampino”, Italy (CIA);
  • “Barcelona”, Spain (BCN);
  • “Canary Islands”, Spain (LPA);
  • “Islands of La Palma”, Spain (PMI);
  • “Alicante”, Spain (ALC);
  • “Valencia”, Spain (VLC);
  • “Malaga”, Spain (AGP).

Complete airport formalities on a priority basis and save time for more enjoyable activities.

Service availability:

  • Visa Platinum - 2 times a year for the cardholder;
  • Visa Signature - 10 times a year with an option to invite 2 guests within the specified limit;
  • Visa Infinite - unlimited number of uses with an option to invite 2 guests.

Use the Visa→ Travel → Fast Track International chatbot to get a QR code that is necessary to show at the airport.

Packing Your Luggage Abroad

Packing Your Luggage Abroad

A nice offer from world airports– packing your luggage for free.

The service is available at such airports:

  • Almaty, Kazakhstan – 2 packings per calendaryear
  • Skopje, Macedonia – 6 packings per calendar year

Come to the registration desk, show the administrator your Visa premium card and tell that you would like to use the free packing service. 1 suitcase is 1 packing.

The term of access: the total amount of your expenses should be UAH 5 000 or more in outlets and/or internet shops paid with Visa Platinum card 30+5 days before the departure (the departure day and 5 previous days do not count).

Protect Your Purchases

Protect Your Purchases

Get a reimbursement for purchased goods of personal use if they were lost, stolen or damaged.

  • A minimum cost for one item is $100, purchased not on credit but fully paid with a premium Visa Platinum card.
  • Annual coverage limit is $20 000, and one time limit is $5 000.
  • The service is valid in Ukraine and abroad for 90 days from the moment of purchase.

What do I need to bring?

  1. Purchase receipt
  2. Account statement
  3. Warranty card
  4. Refusal from a store to provide services under warranty
  5. Repair receipts

If you have any questions or in case of an insured event, address Visа chatbot and click the Concierge button

Make The Most Of Your Leisure

Make The Most Of Your Leisure

Unwind in comfort with the most interesting offers we have selected specially for you. So at no cost are:

  • Free access to Visa Library offered by Yakaboo.

How it works?

  1. Go to Visa Chatbot and click “Visa Library”, then, get your personal promo code.
  2. Download the Yakaboo app on Google Play or App Store.
  3. Enter the promo into the Yakaboo app to have the access to “Visa Library” for the entire year.
  • Free subscription to the SWEET.TV service: TV channels, movies, cartoons and educational content are available.

How to use it?

  1. Go to Visa Chatbot and click “SWEET.TV subscription” button.
  2. Select a premium Visa Platinum card to check if the service is available, provided that your monthly expenses are UAH 5 000 or more the last 35 days before the time you connect to the service.
  3. Click “Get the Subscription” button, go to the SWEET.TV web-site and sign up in any convenient way.

Enjoy ;-) and use in Ukraine and abroad.

Providing free Premium services – transparent, profitable and simple

Providing free Premium services – transparent, profitable and simple

Use your card in shops, retail networks and on the internet, make payments in the amount from UAH 25 000 per month, and the next calendar month the Bank will charge no commission fee for premium services.

We consider your expenses from all of your premium cards: main, additional and those cards opened with empowered persons.

 

  • Payments made in shops and retail networks and on the internet using the card or with Apple Pay/ Google Pay;
  • Payments for utility services and payments made by indicating the banking details (IBAN);
  • Repayment of loans and replenishment of deposits in PrivatBank;
  • Urgent money and SWIFT transfers.

 

  • Cash withdrawals;
  • Transfers made between cards;
  • Payments made in gambling and playhouses;
  • Bank fees, official service debits.

Tariffs

Opening and service
Cash operations
Non-cash transactions
Service Condition
Opening of Premium level card account (Platinum level card Mastercard or Visa payment system) UAH 0
Monthly maintenance of Premium package Free of charge if there are expenses starting
from UAH 25,000 or a fee which is UAH 200 per month.
Maximum number of premium cards a client can have within his/her package for his/her name 2 cards
Opening of additional plastic Visa Platinum/MasterCard Platinum 0 грн
Opening of additional digital Visa Platinum/MasterCard Platinum UAH 0
Urgent change of card account usage mode for risk payments (including in Internet), without VAT UAH 0
Blocking access to the card account, without VAT UAH 0
Suspension of account transactions according to the client’s application (entering into the stop list), without VAT UAH 0
Issue of statements, without VAT UAH 100
Grace period up to 55 days (a grace period is effective under repayment before the 25th of the month following the date of debt occurrence)
Base interest rate 36.0% (annual)
Monthly payments that include fees for using credit funds in the reporting period minimum 7% of the debt at the end of the previous month, but not less than UAH 100
Term of monthly payments by 25th day of the month following the reporting month
Extraordinary issuance of plastic cards of Gold level and higher, without VAT within Ukraine: 500 UAH; worldwide: eq. USD 100 at the NBU exchange rate
Service Condition
own funds credit funds
Fee for cash withdrawal at all Ukrainian banks/ATMs within Ukraine as well as for “Cash in Cash Desk” service 1% 3%
Fee for cash withdrawal in all foreign banks/ATMs 2% 3%
Fee under the “Payment in Installments” and “Instant Installment” programs UAH 0 4%
Limits on the amount of cash withdrawal at PrivatBank (Ukraine) in ATMs - not more than UAH 20 000 within 3 hours at cash desks - no limits in case of preliminary order
Additional fee for cash withdrawal in national currency at the cash desk of PrivatBank (charged in addition to the basic fee for the product) Cardholders do not pay any fee. Without the card - 0,2% (min UAH 5)
Withdrawal of funds without the card in ATMs using the “Operations without the Card” - “Cash withdrawal” service UAH 2
Urgent withdrawal abroad in case of card loss, without VAT UAH 0
Replenishment of the premium card
  • At the cash desk:
    • elite card holder and proxy with the power of attorney or additional card (with and without card) - not charged;
    • third person - 0,5% (min UAH 5).
  • In cash-in ATM - not charged
Fee for replenishment of “Money Box” from elite cards except for transfer of funds according to the “Rounding up of Expenses” and “Rounding up of Card Balance at the End of the Day” rule of accumulation 1%
Service Condition
own funds credit funds
Standard fee for payments from the premium cards charged regardless of the type and direction of payment (including payments via Privat24, LiqPay, payments by phone, and urgent money transfers) Standard commission for transfer Standard commission for transfer is + 3%
Tariff for non-cash payment within Ukraine to the legal entity’s account in other bank Tariff for payment Tariff for payment + 2%
Tariff for non-cash payment within Ukraine to the legal entity’s account in PrivatBank (own funds) Tariff for payment
Non-cash payment for goods/services in shops, including Internet, without VAT UAH 0
Non-cash receipt of funds on card account, without VAT UAH 0

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Package Premium