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Step 1
Choose Order the Card
Step 2
Log in and fill in the required information.
Step 3
Your card is ready for use and available in the Privat24 app.
Personal Banker
Personal Banker
A person whose competence and delicious coffee will leave none indifferent.
Personal Banker will be happy to:
Saving your time is Personal Banker’s main task.
Chat with a banker
Chat with a banker
You can always get manager's advice in the Privat24 chat. The manager will always be there to help you make any transaction promptly and effortlessly. The manager can also show you how to perform any standard or non-standard operations freely and quickly.
Premium Support
PrivatBank Premium Support is always at your disposal and ready to provide you with high-quality and fast solutions to your banking issues.
Our specialists from Premium Support and voice assistant Maria will help you in operating with your cards, making payments and ordering cash, check on your access to airport services, etc.
We are looking forward to help you in our Privat24 app or call us by +38 (073, 050, 098) 900 00 02
Concierge Service
Concierge Service
Concierge Service managers from our partners are always at your disposal and ready to provide quality and fast solutions to your personal issues: buying tickets, registering for a flight, arranging your leisure, delivering food or flowers, and much more.
Just choose where to address depending on what payment system and premium card you’ve got (Visa or Mastercard). If you have cards from both payment systems, then you’ve got twice as many options – you can address both services.
Mastercard
Visa:
Credit limit
Credit limit
Holders of PrivatBank premium cards get unsecured credit limit with a grace period of up to 55 days*!
The maximum amount of the credit limit of package Premium up to UAH 300 000.
The amount of the credit limit is calculated individually for each customer and depends on many factors. Learn more
* Grace period of up to 55 days is available for cards issued after February 20, 2019.
Safe deposit box rental
Safe deposit box rental
Rent a safe deposit box at PrivatBank and know that your valuables are safe and secure. The boxes can be used to store confidential documents, securities, cash, jewelry and other valuables. Stored in secure safety lockers, they will be protected from theft. You can also make a list of people who will have access to your valuables. Your personal banker will help you choose the size of the deposit box and rental period that best suit your needs.
Juniorbank Business School
Juniorbank Business School
Children of the premium customers who are from 6 to 17 can be students of the JuniorBank business school, and gain experience and knowledge from PrivatBank top managers.
Your children will learn the secrets of the banking world, and even more:
At the end of the study, each student will receive a certificate signed by the Chairperson of PrivatBank Management Board.
To the online schoolOnline Insurance
Online Insurance
You can get any kind of insurance for you and your family in Privat24 app.
Advice on Domestic Government Bonds
Advice on Domestic Government Bonds
Premium customers of PrivatBank can buy and sell domestic government bonds, open a securities account, manage their investment portfolio and much more. Your Personal Banker will help you make any transactions with domestic government loan bonds.
Telemedicine
Telemedicine
A telemedicine package with your Visa Platinum premium card includes:
* Specialists include: general practitioner, pediatrician, gynecologist, surgeon, gastroenterologist, dermatologist and others.
How to use the service?
Step 1. Go to the Visa chat bot from your financial phone number, click on “Telemedicine” and select the desired section from the menu.
Step 2. Click “Check Service Availability”, link your card indicating its full details, and follow the prompts.
Step 3. Click “Order Service” and go to the chat with ARX Insurance Company.
Step 4. Indicate full name, date of birth, location and premium card level to confirm your data (for first time users).
Step 5. Order the service by following the prompts and use the service 24/7.
More about service“Privilege Universe” from Visa
“Privilege Universe” from Visa
Exclusive loyalty program for PrivatBank Visa cardholders only.
Sign up online and collect points for settlements on the Internet.
Points can be redeemed for e-certificates.
LoungeKey
LoungeKey
LoungeKey program is your access to more than 1,000 business lounges in airports around the world, regardless of the airline or ticket class. All you have to do is to give your PrivatBank premium card the lounge administrator and notify him/her of your visit under the LoungeKey program.
With Visa Platinum card, you as the cardholder have free 2 visits per calendar year. Each subsequent visit or guest fee is $32 USD.
Access prerequisite: Availability of expenses totaling UAH 5,000 or more at retail outlets and/or online from the Visa Platinum card 30+5 days prior to departure (the day of departure and 5 days to it aren’t taken into account).
Download the App (for iOS or Android) and check:
Privilege catalogue
Privilege catalogue
No matter where you are, enjoy privileges and special offers with your Visa premium card.
A set of discounts and customized offers from partners worldwide.
Offers are available in categories:
Check the available offers for your card on the web-site.
Discounted Car Rental
Visa Luxury Hotel Collection
Visa Luxury Hotel Collection
Access to over 900 exclusive hotels worldwide and unique offers on the web-site:
A concierge service will help choose of a hotel and make reservations.
Fast Track International
Fast Track International
Fast Track International service is available for Visa Platinum, Visa Signature and Visa Infinite cardholders on the international and domestic flights in the following airports:
Complete airport formalities on a priority basis and save time for more enjoyable activities.
Service availability:
Use the Visa→ Travel → Fast Track International chatbot to get a QR code that is necessary to show at the airport.
Packing Your Luggage Abroad
Packing Your Luggage Abroad
A nice offer from world airports– packing your luggage for free.
The service is available at such airports:
Come to the registration desk, show the administrator your Visa premium card and tell that you would like to use the free packing service. 1 suitcase is 1 packing.
The term of access: the total amount of your expenses should be UAH 5 000 or more in outlets and/or internet shops paid with Visa Platinum card 30+5 days before the departure (the departure day and 5 previous days do not count).
Protect Your Purchases
Protect Your Purchases
Get a reimbursement for purchased goods of personal use if they were lost, stolen or damaged.
What do I need to bring?
If you have any questions or in case of an insured event, address Visа chatbot and click the Concierge button
Make The Most Of Your Leisure
Make The Most Of Your Leisure
Unwind in comfort with the most interesting offers we have selected specially for you. So at no cost are:
How it works?
How to use it?
Enjoy ;-) and use in Ukraine and abroad.
Use your card in shops, retail networks and on the internet, make payments in the amount from UAH 25 000 per month, and the next calendar month the Bank will charge no commission fee for premium services.
We consider your expenses from all of your premium cards: main, additional and those cards opened with empowered persons.
Service | Condition |
---|---|
Opening of an account for the Premium package (Platinum level card), excluding VAT | free of charge |
Monthly account settlement service fee for the Premium package (with Platinum card), excluding VAT |
|
Maximum number of premium cards a client can have within his/her package for his/her name | 2 cards |
Issuance of an additional card to the account in the Premium package at the client’s initiative in his/her name, including issuance for a new period or if the card is lost (stolen), excluding VAT:
| free of charge |
Issuance of an additional card to the account (in the Premium/Premium PLUS/Premium MAX/Private Banking packages) at the client’s initiative in his/her name, including issuance for a new period or if the card is lost (stolen), excluding VAT:
| free of charge |
Issuance of an additional card (in the Premium/Premium PLUS/Premium MAX packages), at the client's initiative in his/her name, to the account belonging to representatives of enterprises/institutions of any form of ownership that involved in joint projects and/or marketing programs with the Bank or with which the Bank is going to have joint projects, and other Clients the criteria for which are determined by the Bank, excluding VAT | free of charge |
Servicing electronic payment instruments (EPI) (in terms of changing the EPI limits), excluding VAT | free of charge |
Adding or removing an electronic payment instrument to/from the stop list, excluding VAT | free of charge |
Issue of a statement of opening / closing, availability of accounts, confirmation of account balances, etc., excluding VAT | UAH 100 |
Grace period | up to 55 days (a grace period is effective under repayment before the 25th of the month following the date of debt occurrence) |
Interest rate for using a loan during a grace period (up to 55 days) | 0.00001 % |
Interest rate for using a loan on the balance of the debt (after the grace period ends) | 3.0% per month (36.0% per annum) based on 360 days per year |
Amount of required monthly payment |
|
Term of monthly payments | by 25th day of the month following the reporting month |
Extraordinary account opening with the issue and issuance of an electronic payment instrument of the Gold level and above, excluding VAT |
|
Service | Condition | |
---|---|---|
own funds | credit funds | |
Fee for cash withdrawal at all Ukrainian banks/ATMs within Ukraine as well as for “Cash in Cash Desk” service, excluding VAT | 1% | 3% |
Fee for cash withdrawal in all foreign banks/ATMs | 2% | 3% |
Fee under the “Payment in Installments” and “Instant Installment” programs | free of charge | 4% |
Limits on the amount of cash withdrawal at PrivatBank (Ukraine) | in ATMs - not more than UAH 20 000 within 3 hours at cash desks - no limits in case of preliminary order | |
Withdrawing funds in national currency from the card without the card (by phone number) at the cash desk, excluding VAT | Cardholders do not pay any fee. Without the card - 0,2% (min UAH 5) | |
Withdrawing funds without a card at an ATM using the "Transactions without a card" - "Cash withdrawal" service, excluding VAT | UAH 2 | |
Urgent withdrawal abroad in case of card loss, without VAT | free of charge | |
Cash transfer to an account at cash desks, self-service terminals and ATMs of PrivatBank (Ukraine), excluding VAT |
| |
Fee for replenishment of “Money Box” from elite cards except for transfer of funds according to the “Rounding up of Expenses” and “Rounding up of Card Balance at the End of the Day”, excluding VAT | 1% |
Service | Condition | |
---|---|---|
own funds | credit funds | |
Standard fee for payments from the premium cards charged regardless of the type and direction of payment (including payments via Privat24, LiqPay, payments by phone, and express money transfers), excluding VAT | Standard commission for transfer | Standard commission for transfer is + 3% |
For non-cash payment within Ukraine to a legal entity's account in another bank, excluding VAT | Tariff for payment | Tariff for payment + 2% |
For non-cash payment within Ukraine to the legal entity’s account in PrivatBank, excluding VAT | Tariff for payment | |
Non-cash payment for goods/services in shops, including Internet, without VAT | free of charge | |
Non-cash transfer of funds to the account, excluding VAT | free of charge |
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