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3 steps to the Premium package:
Step 1
Choose Order the Card
Step 2
Log in and fill in the required information.
Step 3
Your card is ready for use and available in the Privat24 app.
Premium services:
Personal Banker
Personal Banker
A person whose competence and delicious coffee will leave none indifferent.
Personal Banker will be happy to:
- arrange the convenient provision of banking services (remotely or at premium offices) for you and your family;
- pay for utilities and other services, make transfers and any other financial transactions;
- select banking products that will be interesting and useful for you and your family;
- give advice on the profitable use of funds and lending products;
- tell you about the innovative products offered by the Bank;
- register you to participate in premium promotional offers and loyalty programs;
- give advice on how to use your premium card and additional services for maximum benefit.
Saving your time is Personal Banker’s main task.
Chat with a banker
Chat with a banker
You can always get manager's advice in the Privat24 chat. The manager will always be there to help you make any transaction promptly and effortlessly. The manager can also show you how to perform any standard or non-standard operations freely and quickly.
Premium Support
PrivatBank Premium Support is always at your disposal and ready to provide you with high-quality and fast solutions to your banking issues.
Our specialists from Premium Support and voice assistant Maria will help you in operating with your cards, making payments and ordering cash, check on your access to airport services, etc.
We are looking forward to help you in our Privat24 app or call us by +38 (073, 050, 098) 900 00 02
Concierge Service
Concierge Service
Concierge Service managers from our partners are always at your disposal and ready to provide quality and fast solutions to your personal issues: buying tickets, registering for a flight, arranging your leisure, delivering food or flowers, and much more.
Just choose where to address depending on what payment system and premium card you’ve got (Visa or Mastercard). If you have cards from both payment systems, then you’ve got twice as many options – you can address both services.
Mastercard
Visa:
Credit limit
Credit limit
Holders of PrivatBank premium cards get unsecured credit limit with a grace period of up to 55 days*!
The maximum amount of the credit limit of package Premium up to UAH 300 000.
The amount of the credit limit is calculated individually for each customer and depends on many factors. Learn more
* Grace period of up to 55 days is available for cards issued after February 20, 2019.
Safe deposit box rental
Safe deposit box rental
Rent a safe deposit box at PrivatBank and know that your valuables are safe and secure. The boxes can be used to store confidential documents, securities, cash, jewelry and other valuables. Stored in secure safety lockers, they will be protected from theft. You can also make a list of people who will have access to your valuables. Your personal banker will help you choose the size of the deposit box and rental period that best suit your needs.
Juniorbank Business School
Juniorbank Business School
Children of the premium customers who are from 6 to 17 can be students of the JuniorBank business school, and gain experience and knowledge from PrivatBank top managers.
Your children will learn the secrets of the banking world, and even more:
- About family economy, financial goals and their effect on our life;
- Savings and investments, business and management;
- Public speaking and leadership;
- Time management secrets.
At the end of the study, each student will receive a certificate signed by the Chairperson of PrivatBank Management Board.
To the online schoolOnline Insurance
Online Insurance
You can get any kind of insurance for you and your family in Privat24 app.
Advice on Domestic Government Bonds
Advice on Domestic Government Bonds
Premium customers of PrivatBank can buy and sell domestic government bonds, open a securities account, manage their investment portfolio and much more. Your Personal Banker will help you make any transactions with domestic government loan bonds.
Additional benefits
Mastercard
Visa
Fast Track International
Fast Track International
Fast Track International service is available to Mastercard Platinum, Mastercard World Black Edition and Mastercard World Elite cardholders for international and domestic flights at the following airports:
- Rome (Fiumiccino Airport),
- Venice
- Olbia (Sardinia).
Complete airport formalities on a priority basis and save time for more enjoyable activities.
Flight Delay Pass
Flight Delay Pass
You have a free pass to LoungeKey business halls with a Mastercard Platinum card in case of a flight delay. The right to pass without a visit fee is granted to the cardholder and one guest.
How to use the service?
- Buy tickets and register your flight. For this you need:
- follow the registration link and indicate BIN (the first 6 digits of your card) - 521857;
- indicate the flight number and departure date;
- indicate your full name, e-mail and phone number;
- indicate the guest's details if he/she travels with you;
- confirm all data and receive a registration notification by e-mail.
- In case of a flight delay for at least an hour, you will receive an SMS on the day of departure, and e-mail with a QR code for each passenger to access the business lounge.
- Go to the business lounge and show the receptionist your QR code, boarding pass and passport.
What business lounges are available to visit?
Any lounges working under the LoungeKey program, but free pass is possible only if the flight is delayed by at least one hour.
Paid visits to LoungeKey halls with a Mastercard Platinum card are no longer available.
Mastercard Premium Clubs
Mastercard Premium Clubs
Your Mastercard premium card is the key to accessing Hertz Gold Plus Rewards and Avis Preferred Clubs – premium clubs of car renting.
Offers are valid worldwide and include:
- guaranteed discounts of up to 35%;
- car class upgrade;
- free membership in car rental clubs.
To register or reserve a car, contact the concierge service.
Priceless Privileges Program
Priceless Privileges Program
Special privileges and exclusive offers from more than 100 Ukrainian and about 20 world companies in tourism and services.
You can find the list of privileges on Mastercard web-site.
Cashback with no limits
Cashback with no limits
Get your cashback from 5 to 150 EUR/USD when you pay either online or offline with your Premium Mastercard Platinum, World Black Edition and World Elite card to our foreign partners of the program.
How does it work?
No registration.
Make a purchase in any selling point of our partners (the list of those is available on the website) and if you meet all the conditions drawn up in the offer, you’ll automatically get your cashback within the next 30 days.
Providing free Premium services – transparent, profitable and simple
Use your card in shops, retail networks and on the internet, make payments in the amount from UAH 25 000 per month, and the next calendar month the Bank will charge no commission fee for premium services.
We consider your expenses from all of your premium cards: main, additional and those cards opened with empowered persons.
- Payments made in shops and retail networks and on the internet using the card or with Apple Pay/ Google Pay.
- Cash withdrawals;
- Transfers made between cards;
- Payments made in gambling and playhouses;
- Bank fees, official service debits;
- Payments for utility services and payments made by indicating the banking details (IBAN);
- Repayment of loans and replenishment of deposits in PrivatBank;
- Urgent money and SWIFT transfers.
Tariffs
Opening and service
Cash operations
Non-cash transactions
| Service | Condition |
|---|---|
| Opening of an account for the Premium package (Platinum level card), excluding VAT | free of charge |
| Monthly account settlement service fee for the Premium package (with Platinum card), excluding VAT |
|
| Maximum number of premium cards a client can have within his/her package for his/her name | 2 cards |
Issuance of an additional card to the account in the Premium package at the client’s initiative in his/her name, including issuance for a new period or if the card is lost (stolen), excluding VAT:
| free of charge |
Issuance of an additional card to the account (in the Premium/Premium PLUS/Premium MAX/Private Banking packages) at the client’s initiative in his/her name, including issuance for a new period or if the card is lost (stolen), excluding VAT:
| free of charge |
| Issuance of an additional card (in the Premium/Premium PLUS/Premium MAX packages), at the client's initiative in his/her name, to the account belonging to representatives of enterprises/institutions of any form of ownership that involved in joint projects and/or marketing programs with the Bank or with which the Bank is going to have joint projects, and other Clients the criteria for which are determined by the Bank, excluding VAT | free of charge |
| Servicing electronic payment instruments (EPI) (in terms of changing the EPI limits), excluding VAT | free of charge |
| Adding or removing an electronic payment instrument to/from the stop list, excluding VAT | free of charge |
| Issue of a statement of opening / closing, availability of accounts, confirmation of account balances, etc., excluding VAT | UAH 100 |
| Grace period | up to 55 days (a grace period is effective under repayment before the 25th of the month following the date of debt occurrence) |
| Interest rate for using a loan during a grace period (up to 55 days) | 0.00001 % |
| Interest rate for using a loan on the balance of the debt (after the grace period ends) | 3.0% per month (36.0% per annum) based on 360 days per year |
| Amount of required monthly payment |
|
| Term of monthly payments | by 25th day of the month following the reporting month |
| Extraordinary account opening with the issue and issuance of an electronic payment instrument of the Gold level and above, excluding VAT |
|
| Service | Condition | |
|---|---|---|
| own funds | credit funds | |
| Fee for cash withdrawal at all Ukrainian banks/ATMs within Ukraine as well as for “Cash in Cash Desk” service, excluding VAT | 1% | 3% |
| Fee for cash withdrawal in all foreign banks/ATMs | 2% | 3% |
| Fee under the “Payment in Installments” and “Instant Installment” programs | free of charge | 4% |
| Limits on the amount of cash withdrawal at PrivatBank (Ukraine) | in ATMs - not more than UAH 20 000 within 3 hours at cash desks - no limits in case of preliminary order | |
| Withdrawing funds in national currency from the card without the card (by phone number) at the cash desk, excluding VAT | Cardholders do not pay any fee. Without the card - 0,2% (min UAH 5) | |
| Withdrawing funds without a card at an ATM using the "Transactions without a card" - "Cash withdrawal" service, excluding VAT | UAH 2 | |
| Urgent withdrawal abroad in case of card loss, without VAT | free of charge | |
| Cash transfer to an account at cash desks, self-service terminals and ATMs of PrivatBank (Ukraine), excluding VAT |
| |
| Fee for replenishment of “Money Box” from elite cards except for transfer of funds according to the “Rounding up of Expenses” and “Rounding up of Card Balance at the End of the Day”, excluding VAT | 1% | |
| Service | Condition | |
|---|---|---|
| own funds | credit funds | |
| Standard fee for payments from the premium cards charged regardless of the type and direction of payment (including payments via Privat24, LiqPay, payments by phone, and express money transfers), excluding VAT | Standard commission for transfer | Standard commission for transfer is + 3% |
| For non-cash payment within Ukraine to a legal entity's account in another bank, excluding VAT | Tariff for payment | Tariff for payment + 2% |
| For non-cash payment within Ukraine to the legal entity’s account in PrivatBank, excluding VAT | Tariff for payment | |
| Non-cash payment for goods/services in shops, including Internet, without VAT | free of charge | |
| Non-cash transfer of funds to the account, excluding VAT | free of charge | |
View presentation
The Bank is forbidden to demand the client to purchase any goods or services from the Bank or its related or affiliated parties as a prerequisite for providing these services (except for the providing a package of banking services).
The Bank is not entitled to unilaterally amend the agreements concluded with clients, unless otherwise provided by the agreement or the law.
Possible consequences for the client in case of using the banking service or failure to fulfill his/her obligations under the banking services agreement are stipulated in the Terms and Conditions for Banking Services Delivery.
The client can opt out of receiving advertising by contacting the premium support or by clicking on the link in the received e-mail advertising.
