Premium package

Telemedicine

A telemedicine package with your Visa Platinum premium card includes:

• psychological support - 5 consultations per year
• сonsultations with a family doctor or specialists* for the whole family 5 free consultations per year;
• online lectures about health – unlimited.

* Specialists include: general practitioner, pediatrician, gynecologist, surgeon, gastroenterologist, dermatologist and others.

How to use the service?

Step 1. Go to the Visa chat bot from your financial phone number, click on “Telemedicine” and select the desired section from the menu.

Step 2. Click “Check Service Availability”, link your card indicating its full details, and follow the prompts.

Step 3. Click “Order Service” and go to the chat with ARX Insurance Company.

Step 4. Indicate full name, date of birth, location and premium card level to confirm your data (for first time users).

Step 5. Order the service by following the prompts and use the service 24/7.

“Privilege Universe” from Visa

Exclusive loyalty program for PrivatBank Visa cardholders only.

Sign up online and collect points for settlements on the Internet.

Points can be redeemed for e-certificates.

LoungeKey program is your access to more than 1,000 business lounges in airports around the world, regardless of the airline or ticket class. All you have to do is to give your PrivatBank premium card the lounge administrator and notify him/her of your visit under the LoungeKey program.

With Visa Platinum card, you as the cardholder have free 2 visits per calendar year. Each subsequent visit or guest fee is $32 USD.

Access prerequisite: Availability of expenses totaling UAH 5,000 or more at retail outlets and/or online from the Visa Platinum card 30+5 days prior to departure (the day of departure and 5 days to it aren’t taken into account).

Download the App (for iOS or Android) and check:

• business lounge locations;
• terms and conditions of stay;
• hours of operation;
• attendance history.

No matter where you are, enjoy privileges and special offers with your Visa premium card.

A set of discounts and customized offers from partners worldwide.

Offers are available in categories:

• Entertainment
• Transport
• Restaurants
• Shopping
• Leisure
• Hotels

Check the available offers for your card on the web-site.

You get up to 35% discount on AVIS car renting on web-site f you pay with Visa Signature card. Additional offers from other car rental companies can be found on the official Visa web-site.

Concierge service will help you book a car 24/7!

Access to over 900 exclusive hotels worldwide and unique offers on the web-site:

• VIP guest status;
• best price guarantee;
• free in-room Wi-Fi, if available;
• $25 food and beverage voucher;
• etc.

A concierge service will help choose of a hotel and make reservations.

Fast Track International service is available for Visa Platinum, Visa Signature and Visa Infinite cardholders on the international and domestic flights in the following airports:

• Istanbul, Turkey;
• Larnaca, Republic of Cyprus (LCA);
• Milan-Malpensa, Italy (MXP);
• “Milan-Bergamo”, Italy (BGY);
• “Rome-Fiumicino”, Italy (FCO);
• “Rome-Ciampino”, Italy (CIA);
• “Barcelona”, Spain (BCN);
• “Canary Islands”, Spain (LPA);
• “Islands of La Palma”, Spain (PMI);
• “Alicante”, Spain (ALC);
• “Valencia”, Spain (VLC);
• “Malaga”, Spain (AGP).

Complete airport formalities on a priority basis and save time for more enjoyable activities.

Service availability:

• Visa Platinum - 2 times a year for the cardholder;
• Visa Signature - 10 times a year with an option to invite 2 guests within the specified limit;
• Visa Infinite - unlimited number of uses with an option to invite 2 guests.

Use the Visa→ Travel → Fast Track International chatbot to get a QR code that is necessary to show at the airport.

A nice offer from world airports– packing your luggage for free.

The service is available at such airports:

• Almaty, Kazakhstan – 2 packings per calendaryear
• Skopje, Macedonia – 6 packings per calendar year

Come to the registration desk, show the administrator your Visa premium card and tell that you would like to use the free packing service. 1 suitcase is 1 packing.

The term of access: the total amount of your expenses should be UAH 5 000 or more in outlets and/or internet shops paid with Visa Platinum card 30+5 days before the departure (the departure day and 5 previous days do not count).

Get a reimbursement for purchased goods of personal use if they were lost, stolen or damaged.

• A minimum cost for one item is $100, purchased not on credit but fully paid with a premium Visa Platinum card.
• Annual coverage limit is $20 000, and one time limit is $5 000.
• The service is valid in Ukraine and abroad for 90 days from the moment of purchase.

What do I need to bring?

1. Purchase receipt
2. Account statement
3. Warranty card
4. Refusal from a store to provide services under warranty
5. Repair receipts

If you have any questions or in case of an insured event, address Visа chatbot and click the Concierge button

Unwind in comfort with the most interesting offers we have selected specially for you. So at no cost are:

• Free access to Visa Library offered by Yakaboo.

How it works?

1. Go to Visa Chatbot and click “Visa Library”, then, get your personal promo code.
2. Download the Yakaboo app on Google Play or App Store.
3. Enter the promo into the Yakaboo app to have the access to “Visa Library” for the entire year.

• Free subscription to the SWEET.TV service: TV channels, movies, cartoons and educational content are available.

How to use it?

1. Go to Visa Chatbot and click “SWEET.TV subscription” button.
2. Select a premium Visa Platinum card to check if the service is available, provided that your monthly expenses are UAH 5 000 or more the last 35 days before the time you connect to the service.
3. Click “Get the Subscription” button, go to the SWEET.TV web-site and sign up in any convenient way.

Enjoy ;-) and use in Ukraine and abroad.