Step 1. Block your lost card.
Immediately contact PrivatBank and ask to block your card. If you do not have a phone with you, you can ask your friends, tourists or even bystanders. Phone number for calling from abroad: +38 (056) 716 11 31. You can also find out from the operator of the PrivatBank's contact center:
- the phone number and address of the nearest consulate or embassy of Ukraine;
- the phone number of the tourist police in the country of your stay;
Step 2. Go to the police.
The crimes against foreigners in many countries are handled by the special tourist police. How to find their office? Just ask a passer-by to call the emergency number (such as 911): there they probably know the address of its location. Immediately notify the police about the loss of your documents. At the police station you must file a statement and provide a certificate of loss. The police may not have an interpreter, and you will have to explain with signs, gestures and drawings. Remember that you are not obliged to sign anything if you do not understand the language on which the documents are written!
The police will tell you how to write a statement, make a copy of it and certify the copy. You must take with you a certified copy of your statement.
In addition, you will compile a list of stolen things, and you will be made aware of your rights in writing.
Step 3. Contact the consulate or embassy of Ukraine.
Get a certificate of loss of documents from the police and contact the nearest consulate, embassy or mission of Ukraine abroad as soon as possible. Only here you will be given a temporary certificate of identity. The address and phone number may be given to you by the operator of PrivatBank (specify this when you block your card).
The address and phone number may be given to you by the operator of PrivatBank (specify this when you block your card).
You need to have two photos of 3.5 x 4.5 cm and a certificate issued by the police with you. If only your passport for travel abroad is stolen, and your national passport (or its copy certified by a notary public) is left with you, you can present it to certify your identity.
Tip: on each and every trip bring with you notarized copies of your national passport and passport for travel abroad (mandatory with the pages about registration) and keep them separately from other documents.
If you do not have copies of your documents, you can bring several fellow citizens to the police for confirmation of your identity. They must have their passports with them. For the registration and certification of each witness's signature you will need to pay a fee.
If you travel alone, the consulate will have to make a request to Ukraine. Waiting for a response may take several days. After completing all these procedures, you will be given a repatriation certificate.
Tip: ask the embassy for an emergency phone. As a rule, it is round-the-clock, which means you will be able to get help at any time.
Step 4. Ask relatives to transfer you money or ask for money at the embassy.
Step 5. Pass passport control at the airport.
At the airport, submit a document issued by the embassy. If an officer asks you to go to a separate room, do not panic or swear. Calmly tell what happened. Show a ticket by which you flew into the country, a statement from the police, a voucher from the hotel (if any). Mention that you have visited the embassy of Ukraine and they can confirm your words.
Step 6. Have your lost passport for travel abroad re-issued.
Within two days after your arrival you must come to the Department of the Ministry of Internal Affairs where you received your lost passport for travel abroad with a certified copy of the statement from the police and a certificate from the embassy in order to have your documents re-issued.
