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To start using the Transfers by Phone Number service, select a card in the Privat24* app, go to Payment Settings → Set the Card as Default and press Enable Transfers by Phone Number.
* If you don't have the Privat24 app, please download it from Google Play or App Store.
Easy
You do not need to know the recipient's card number.
Safe
Now you don't have to give your card number to senders; the phone number is enough.
Beneficial
As always, online and with no fee charged for transfers between PrivatBank cards*.
* For transfers to PrivatBank Cards for Pay-Outs, a fee of 0.5% is charged for a non-purpose transfer.
Learn more about the feeHow do I cancel a transfer?
After a money transfer has been completed, it cannot be canceled. Please check the recipient’s phone number and name carefully when confirming the transfer.
How does the transfer recipient know the money was sent?
The recipient will get a notification, just as if it was a regular transfer.
How soon will the recipient get the money?
The money will be credited within a few minutes.
Can I send an instant transfer to any phone number?
No, the instant transfers can only be sent to a financial phone number of a person that is a client of any bank, if such person has chosen a card to receive transfers by phone number.
What should I do if I get a transfer not intended for me?
Call 3700 to contact the PrivatBank’s support service and settle the return of erroneously transferred funds.
Which card can I use to transfer money?
You can send transfers from any valid PrivatBank card.
I need a transfer confirmation. How can I get it?
You can print out the transfer payment order from the transaction history. You can view the history in your mobile app or in the web version of Privat24.