Transfers by Phone Number

Remember how Olya is named in your contacts, and don't ask for her card number again

Select a card to send/receive the transfers

Select a card to send/receive the transfers

To start using the Transfers by Phone Number service, select a card in the Privat24* app, go to Payment Settings → Set the Card as Default and press Enable Transfers by Phone Number.

* If you don't have the Privat24 app, please download it from Google Play or App Store.

Easy. Safe. Beneficial.

Easy

You do not need to know the recipient's card number.

Safe

Now you don't have to give your card number to senders; the phone number is enough.

Beneficial

As always, online and with no fee charged for transfers between PrivatBank cards*.

* For transfers to PrivatBank Cards for Pay-Outs, a fee of 0.5% is charged for a non-purpose transfer.

Learn more about the fee

How to transfer money by phone number

Go to Services, press Transfer to a Card and select a recipient from the Contacts in the window that displays.

Go to Services, press Transfer to a Card and select a recipient from the Contacts in the window that displays.

If you have not yet selected a card for transfers, you will be prompted to do so when trying to transfer money.

If you have not yet selected a card for transfers, you will be prompted to do so when trying to transfer money.

Enter the transfer amount.

Enter the transfer amount.

Select the type of fee payment (if any) and make sure the data you entered is correct. After that, confirm the payment. The money will be credited to the recipient’s card within a few minutes.

Select the type of fee payment (if any) and make sure the data you entered is correct. After that, confirm the payment. The money will be credited to the recipient’s card within a few minutes.

How to transfer money by phone number

  1. Go to Services, press Transfer to a Card and select a recipient from the Contacts in the window that displays.
  2. If you have not yet selected a card for transfers, you will be prompted to do so when trying to transfer money.
  3. Enter the transfer amount.
  4. Select the type of fee payment (if any) and make sure the data you entered is correct. After that, confirm the payment. The money will be credited to the recipient’s card within a few minutes.
Go to Services, press Transfer to a Card and select a recipient from the Contacts in the window that displays. If you have not yet selected a card for transfers, you will be prompted to do so when trying to transfer money. Enter the transfer amount. Select the type of fee payment (if any) and make sure the data you entered is correct. After that, confirm the payment. The money will be credited to the recipient’s card within a few minutes.

Frequently Asked Questions

How do I cancel a transfer?

After a money transfer has been completed, it cannot be canceled. Please check the recipient’s phone number and name carefully when confirming the transfer.

How does the transfer recipient know the money was sent?

The recipient will get a notification, just as if it was a regular transfer.

How soon will the recipient get the money?

The money will be credited within a few minutes.

Can I send an instant transfer to any phone number?

No, the instant transfers can only be sent to a PrivatBank client’s financial phone number, if such client has chosen a card to receive transfers by phone number.

What should I do if I get a transfer not intended for me?

Call 3700 to contact the PrivatBank’s support service and settle the return of erroneously transferred funds.

Which card can I use to transfer money?

You can send transfers from any valid PrivatBank card.

I need a transfer confirmation. How can I get it?

You can print out the transfer payment order from the transaction history. You can view the history in your mobile app or in the web version of Privat24.