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We use the necessary cookies for the operation of our site. We would also like to set additional cookies to help us improve our site. Read more about cookies in our Notification of Cookie Processing.
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The sections where we store your applications sent to the Bank, as well as bank calls you took.
The «Applications» section contains your applications sent to the Bank, when the issue could not be resolved immediately, and an application was made based on it.
For example, a situation could happen when you withdrew funds from an ATM, and the ATM did not dispense part of the funds. You called 3700, an employee applied for a refund, and advised you to wait. Uncertainty and waiting always bring unpleasant feelings. Therefore, we implemented an option that allows you to monitor your applications and find out decisions made online by means of the Privat24 app.
Log in the Privat24 app, go to the «Settings» → «Communication» → «Applications» menu. Applications for the last 28 days will be displayed on the screen by default. For your convenience, there is an option where you can set a filter by date at the top right.
Currently, you can check the following in the Privat24 app:
The «Calls» section contains «Incoming» and «Missed» bank calls.
When you missed a bank call, but would like to know the reason for the call, or when you answered the call and want to make sure that it was the Bank that called, you can go to the “Calls” section and find out the information.
Log in the Privat24 mobile app, go to «Settings» → «Communication» → «Calls» menu, click on the call and view its details.
Please check the minimum necessary requirements of the operating system for the correct operation of functionality: Android 6.15.00 and IOS 20.08.31.
Useful Pages
3700
(free from mobile phones)
38 073 716 11 31
(for landlines and calls from abroad)
Questions and Suggestions
WritePublic agreements
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