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It is the technology which creates customers’ biometric voice casts and allows to identify a person by the set of certain unique features of his/her voice; the technology provides the additional safety for accounts and for personal data protection.
You make a call to customer support and start talking to a virtual assistant or agent. And, in a few seconds, while you are describing your reason for the call, the system recognizes that it is you and not someone else. It simplifies and to a great extent speeds up servicing as an operator does not ask any additional questions.
You do not have to remember any personal data (like your passport series, account, card, or contract numbers) to make a transaction with customer support.
Requires no additional effort: while you are describing your issue, we are – inconspicuously for you- recognizing you by your voice.
Conversation time is reduced: in most cases you do not need to answer questions of an operator, you are consulted right away.
Therefore, the customer voice recognition system allows to increase the security of telephone servicing without asking standard additional questions.
No one but you can make a risky transaction by calling at 3700.
About Personal Data Processing
From what moment will the data be processed?
Can personal data be transferred to third parties?
The JSC CB “PrivatBank” is not intended to transfer the indicated personal data to any third parties, but the bank may transfer such data to the persons who have received the relevant permits in the cases and in the manner stipulated by the current legislation of Ukraine.
For how long will the data be processed?
Biometric data of your voice will be processed and stored for three years, then, you will need to make a voice cast recording again to use the advantages of Voice Biometrics.
What are the security measures for data processing?
How to revoke my consent to biometric data processing?
You can always revoke your consent in Privat24 or call customer support at 3700, in “Help Online” chat or at a bank branch
Will my voice be recognized if I get sick?
In the case of minor physiological deviations (hoarseness, stuffy nose, etc.) and in the event of any extraneous noises, the features of the technology allow to confirm a customer's identity by his/her voice. If the system is still unable to confirm the customer’s identity by voice, an operator of the Contact Center will provide you with the information when you are verified by asking standard security questions.