PROVIDING VIP SERVICES TO SAILORS

  • Personal manager for the whole family
  • Remote servicing during the voyage
  • Exclusive banking services

The assistance of a personal banker

The assistance of a personal banker

who will perform any banking operations on your behalf:

  • pay for utilities and make other payments;
  • open accounts in any currency to you and your family members;
  • arrange banking services for your relatives;
  • advise on the terms and conditions of a deposit or a loan;
  • provide constant feedback from the bank and much more
Learn more

International Platinum card

International Platinum card

With this card you can withdraw cash at any foreign bank and pay for purchases without any fees. The bank gives you the opportunity to use credit funds for free - in case of a repayment to the card within 30 days, no fee is charged for using the funds.

Your benefits with the Platinum card:

  • card currency of your choice: UAH, USD, EUR;
  • the bank pays the card issuance fee instead of you subject to providing a seafarer's identity document.
Learn more

Gold card for pay-outs in the package with the Platinum card

Gold card for pay-outs in the package with the Platinum card

International plastic chip card. With this card you can withdraw cash from any foreign bank and pay for goods and services without any fees. You determine the currency of your card account: USD, EUR, RUB or UAH.

Learn more

You can provide financial support to your family even while on a voyage

You can provide financial support to your family even while on a voyage
  • to issue a supplementary card to your Gold card for pay-outs free of charge, which will let your relatives use the funds from your card account.
  • to issue a separate card for any member of your family to which you can transfer the necessary amount.

Concierge Service

Concierge Service

Even while on a voyage, you can give instructions to a personal banker by phone or online (Skype, Viber, E-mail, etc.);

24/7 you can:

  • make transactions on your card accounts;
  • buy air tickets and football tickets;
  • order flowers delivery to anywhere in Ukraine.
Learn more

Privat24 Internet bank

Privat24 Internet bank

By means of Privat24 Internet Bank you can manage your bank accounts online. The system provides you a complex of banking services in real time from anywhere in the world 24/7.

Learn more

LoungeKey program is your access to VIP-lounges of airports

LoungeKey program is your access to VIP-lounges of airports

Get access to 888 VIP-lounges of airports around the world under the LoungeKey program. Show your premium card (MasterCard or Visa) to the administration of the lounge, and you will be granted access to the lounge, regardless of the airline and air ticket class.

The list of participants is available at www.loungekey.com/privatbank

The terms and conditions for visiting the lounges depend on the type of your card.

For Visa cards:

  • The cost of the service* is USD 27 per person (if you are accompanied by guests the cost will be USD 27 per guest).
  • Payment period - immediately at the entrance to the lounge with a premium Visa card.
  • Additional information: payment is effected as an online purchase, so the Internet limit should be set on the card.
  • After payment, be sure to take a receipt from the administrator of the lounge!

For MasterCard cards:

  • The cost of the service* is USD 30 per person (if you are accompanied by guests the cost will be USD 30 per guest).
  • Payment period - at the entrance to the lounge the amount of USD 3.25 is frozen on the card to check the activity of the card (the amount will be returned in 10 days). The fee for visiting the lounge (USD 30 per person) is charged after a month.
  • As a confirmation of payment you sign an electronic receipt, which indicates the number of visitors, including your guests, the date of your visit to the lounge, etc

* The service fee is set by payment systems and does not depend on the bank.

Free airport services from MasterCard in Ukraine

Free airport services from MasterCard in Ukraine

Fast Line service

Pass through control over aviation security and passport control through a separate free Fast Line corridor in Boryspil airport with MasterCard Platinum, World Black Edition and World Elite premium cards. Read more here..

MasterCard Lounge business hall in Boryspil

Spend time before departure with comfort in MasterCard business lounge in Terminal D of Boryspil airport.

Present your MasterCard Platinum, World Black Edition, or World Elite premium card, boarding pass and inform the employee of the business hall that you want to take the privilege of free visit.

Enter the PIN on the terminal screen. For verification purposes UAH 1 will be temporarily frozen on the card at this moment (it will be returned to the account in a few days).

You can carry with you for free:

  • You can bring with you for free;
  • a child under the age of 16 (for World Elite card holders);

Read more here.

Personal service in VIP-centers of PrivatBank

Personal service in VIP-centers of PrivatBank

In comfortable offices of PrivatBank's VIP centers, seafarers and their families can withdraw cash, transfer money, open a safe deposit box or a deposit account, exchange currency, etc.

Learn more

Deposits

Deposits

The most favorable interest rates among reliable banks! You can choose the deposit that best suits your needs.

"Standard" deposit

  • The opportunity to replenish the deposit at any time.
  • The opportunity to convert your deposit to another currency free of charge with saving of all previously accrued interest.
  • Monthly interest accrual.
  • Payment of interest on your choice: in cash, on any card of PrivatBank, adding to the deposit amount (capitalization).

"Plus" deposit

  • The most favorable interest rate.
  • The difference from other deposits - part of the interest is credited to the Bonus Plus account.

The savings service "Piggy Bank" ("Skarbnychka")

The opportunity to simply and unnoticeably save money by connecting convenient for you ways of replenishment. For example, to set aside money from each inpayment to a card or from each spending.

Learn more

Special offer for depositors

Special offer for depositors

If you want to save and increase your capital, and also have free access to your money, take advantage of the unique offer!

PrivatBank will pay a fee for the issue and maintenance of an elite Platinum card during the year instead of you when you make a deposit not less than UAH 1,000,000 or USD/EUR 40,000. The credit limit on your card can be up to 80% of the deposit amount. You can use your money at any time without losing interest on the deposit.

Rent of safe deposit boxes

Rent of safe deposit boxes

When you go on a voyage, you can rent a safety deposit box at PrivatBank and place confidential documents, securities, cash, jewelry, etc. in it for storage.

Learn more

Security Service

Security Service

You can always be confident of your safety and the protection of your family. In emergency situations, Security Service personnel will provide 24-hour legal support to you and your immediate family (husband / wife, children) free of charge. You can use the service in the case of:

  • road accidents;
  • theft of property;
  • illegal actions of third parties.

All it takes to get assistance is to call 092 900 00 02 or 3700, or write to the chat in the Privat24 mobile application.

Internet card

Internet card

A virtual Internet card is available for security purposes, for online payments or virtual settlements.

It can be instantly opened in USD, EUR or UAH by means of Privat24.

You can replenish the card by yourself via Privat24 or provide its details for crediting money from third parties, for example: shipping companies, relatives or acquaintances.

You can always transfer the remaining balance to any card account. You cannot pay with an Internet card at an ordinary store or withdraw money from it at an ATM.

Learn more

Services for your family

Services for your family

Only the children of employees and VIP clients of PrivatBank can become students of the first in Ukraine banking school of JuniorBank. If there are any school-age children in your family, your personal manager will enroll them to the Business School of JuniorBank for free.

In the classroom children learn:

  • rules for conducting business negotiations, presentations, principles of making contracts;
  • types of banking professions, rules for interviewing when applying for a job;
  • types of banking services and ways to promote them by means of advertising technologies and PR.

After graduating from the Business School your children will be able to undertake an internship at PrivatBank and get acquainted with the most advanced banking technologies during their studies at the university.

Learn more

Frequently asked questions

How can foreign shipping companies pay you money earned on a voyage?

SWIFT payments are perfect for transferring funds in foreign currency from foreign shipping companies, as well as for money transfers from relatives or friends.

What to do if a shipping company sends a transfer to the wrong banking details, and now the transfer currency does not match the currency of the card?

In respect to SWIFT transfers, the currency of the transfer must match the currency of the card. If the currencies of the SWIFT transfer and the card don't match, the money shall be credited* to the customer's technical (virtual) account.

* The rule only applies to USD, EUR and RUB.

Where can I find out the details of PrivatBank account / card in order to receive SWIFT payments?

  • at ATM ("My settings" / "Additional settings" / "Bank details for card replenishment");
  • at self-service terminal ("My settings" / "Get details");
  • in Privat24 ("More"/"Info"/"My details");
  • from the form of providing the details for receiving transfers in foreign currency.

How can I safely deliver my earnings to Ukraine if the shipping company pays to seamen with cash?

Don't try to deliver your earned money on your own and do not use questionable channels for their delivery to Ukraine - it's dangerous.

Choose a method to send money to Ukraine that suits you best.

Method 1. Make a money transfer to the name of your authorized person or to your name before returning to Ukraine. On your returning home, you will be able to receive a transfer at any branch of PrivatBank.

Method 2. Apply for a card of PrivatBank in the desired currency before the voyage. You will be able to deposit money to your card at any bank of the world.

What to do if you lost your Gold card abroad?

Situation 1.Your card which is credited with the money earned on the voyage has been lost or stolen. At the same time, you have a supplementary Gold card with your photo.

Step 1. Block your lost card. Immediately contact PrivatBank and ask to block your lost card. Phone number for calling from abroad: +38 (056) 716 11 31.

Step 2. Inform the shipping company of details of your supplementary Gold card with your photo to receive money earned on the voyage. New details will differ from the details of the lost card only by the card number.

Situation 2. Your card which is credited with the money earned on the voyage and a supplementary Gold card with your photo have been lost or stolen. A supplementary card is issued in the name of an authorized person.

Step 1. Block your lost cards. Immediately contact PrivatBank and ask to block your lost cards. Phone number for calling from abroad: +38 (056) 716 11 31.

Step 2. Contact the shipping company and ask them to pay you money to a supplementary card of your authorized person. New details will differ from the details of the lost card by the card number and I. name of a recipient (your authorized person).

Situation 3. Your card which is credited with the money earned on the voyage has been lost or stolen. You have no other cards.

Step 1. Block your lost cards. Immediately contact PrivatBank and ask to block your lost cards. Phone number for calling from abroad: +38 (056) 716 11 31.

Step 2. Choose a convenient way for you to receive money from shipping companies.

Method 1. Contact your relatives or friends. Ask them to apply for a Card for Pay-outs in the desired currency and provide you with the details for payments. Contact the shipping company and ask them to pay your money to a card of another person.

If I pay by card abroad, then at the rate of what day will the currency be converted?

Currency conversion will be carried out at the rate of the day when you made the purchase (the rate will be indicated in the SMS that you will receive when paying by card).