Situation 1.Your card which is credited with the money earned on the voyage has been lost or stolen. At the same time, you have a supplementary Gold card with your photo.
Step 1. Block your lost card. Immediately contact PrivatBank and ask to block your lost card. Phone number for calling from abroad: +38 (056) 716 11 31.
Step 2. Inform the shipping company of details of your supplementary Gold card with your photo to receive money earned on the voyage. New details will differ from the details of the lost card only by the card number.
Situation 2. Your card which is credited with the money earned on the voyage and a supplementary Gold card with your photo have been lost or stolen. A supplementary card is issued in the name of an authorized person.
Step 1. Block your lost cards. Immediately contact PrivatBank and ask to block your lost cards. Phone number for calling from abroad: +38 (056) 716 11 31.
Step 2. Contact the shipping company and ask them to pay you money to a supplementary card of your authorized person. New details will differ from the details of the lost card by the card number and I. name of a recipient (your authorized person).
Situation 3. Your card which is credited with the money earned on the voyage has been lost or stolen. You have no other cards.
Step 1. Block your lost cards. Immediately contact PrivatBank and ask to block your lost cards. Phone number for calling from abroad: +38 (056) 716 11 31.
Step 2. Choose a convenient way for you to receive money from shipping companies.
Method 1. Contact your relatives or friends. Ask them to apply for a Card for Pay-outs in the desired currency and provide you with the details for payments. Contact the shipping company and ask them to pay your money to a card of another person.